Dubai On-Site Customer Support Specialist - Fintech

Cheezee Global; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Cheezee Global is hiring a Customer Service Representative to join its Dubai on-site team. The role involves handling inquiries via phone, email and chat, delivering accurate information about payment solutions and resolving issues promptly.

You will document interactions in CRM, coordinate with cross-functional teams, assist onboarding for new customers, and provide ongoing education to ensure a smooth customer experience in a fast-paced fintech environment.

Qualifications

• Strong customer-focused skills in service, support and satisfaction.
• Ability to enhance customer experience in a fast-paced, multicultural environment.
• Clear, professional English communication; other languages are a plus.
• Experience in customer-facing roles, preferably in financial services, fintech, or payments.

Responsibilities

• Handle inquiries via phone, email and chat; provide accurate information.
• Track and document interactions in CRM; coordinate with internal teams.
• Support onboarding and education for new customers; gather feedback.
• Identify recurring issues and contribute to process improvements.

Skills

Customer focus

Communication skills

CRM proficiency

Multicultural awareness

Fintech experience

Education

Business/Communications degree

Job description

Cheezee Global is hiring a Customer Service Representative to join its Dubai on-site team. The role involves handling inquiries via phone, email and chat, delivering accurate information about payment solutions and resolving issues promptly.

You will document interactions in CRM, coordinate with cross-functional teams, assist onboarding for new customers, and provide ongoing education to ensure a smooth customer experience in a fast-paced fintech environment.