Developer Experience Consultant – FinTech (Dubai)

Tap Payments

Dubai

On-site

AED 96,000 - 144,000

Full time

14 days+

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Job summary

Tap Payments in Dubai is hiring for an Operations Tapster to support customers via live chat, email and phone. You will troubleshoot issues, coordinate product integrations with merchant teams and contribute to extensive technical documentation.

The role focuses on understanding the payments domain across MENA, collaborating with engineering and sales, and training merchants on gateway features and best practices. English is essential; Arabic is a plus.

Qualifications

1-2 years of role-specific experience in Financial Services/Fintech/High-Growth Startups.
Preferred degree but real-world experience is also accepted.
Ability to establish credibility and internal relationships.

Responsibilities

Attend technical inquiries from customers on Live Chat Email & Telephone.
Troubleshoot technical issues via online meeting.
Analyse merchant requirements and coordinate with their development team for product integration.
Build, enhance and maintain technical documentation progressively.
Provide gateway and feature functionality training to merchants and partners.
Provide technical product support and help resolve merchant account or gateway issues.
Coordinate between customer care, sales and technical teams for integrations.
Organise training sessions on product developments.
Understand the payment domain within local, regional and global markets.
Collaborate with engineers to build new features at scale.
Scope projects, build business cases and assist with integrations.
Improve engineering standards, tooling and processes.
Carry out other duties as assigned by business needs.