Customer Service Representative

Cheezee Global; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Cheezee Global is hiring a Customer Service Representative to join its Dubai on-site team. The role involves handling inquiries via phone, email and chat, delivering accurate information about payment solutions and resolving issues promptly.

You will document interactions in CRM, coordinate with cross-functional teams, assist onboarding for new customers, and provide ongoing education to ensure a smooth customer experience in a fast-paced fintech environment.

Qualifications

• Strong customer-focused skills in service, support and satisfaction.
• Ability to enhance customer experience in a fast-paced, multicultural environment.
• Clear, professional English communication; other languages are a plus.
• Experience in customer-facing roles, preferably in financial services, fintech, or payments.

Responsibilities

• Handle inquiries via phone, email and chat; provide accurate information.
• Track and document interactions in CRM; coordinate with internal teams.
• Support onboarding and education for new customers; gather feedback.
• Identify recurring issues and contribute to process improvements.

Skills

Customer focus

Communication skills

CRM proficiency

Multicultural awareness

Fintech experience

Education

Business/Communications degree

Job description

Company Description

Cheezee Global is a payment solutions provider focused on delivering seamless and secure transaction services across India, Brazil, Thailand, and Indonesia. The company offers integrated payment technologies designed to support businesses operating in dynamic and fast-growing markets. Cheezee Global emphasizes reliability, security, and ease of use to help clients manage cross-border payments efficiently. Team members collaborate in an international environment and contribute to improving customer experiences in the global payments ecosystem.

Role Description

The Customer Service Representative role at Cheezee Global is a full-time, on-site position based in Dubai. In this role, the individual will handle customer inquiries via phone, email, and chat, provide clear and accurate information about payment solutions, and resolve issues in a timely manner. Daily responsibilities include tracking and documenting interactions in the CRM system, coordinating with internal teams to address technical or account-related concerns, and following up to ensure customer satisfaction. The representative will also support onboarding and education for new customers, identify recurring issues, and share feedback to improve processes and customer experience.

Qualifications

• Strong customer-focused skills, including Customer Service, Customer Support, and Customer Satisfaction.
• Ability to enhance and manage Customer Experience in a fast-paced and multicultural environment.
• Clear and professional communication skills, both written and verbal, in English; additional languages are an advantage.
• Previous experience in customer-facing roles, preferably in financial services, fintech, or payment solutions.
• Proficiency with CRM tools and basic office software, with strong attention to detail and accurate record-keeping.
• Demonstrated problem-solving skills, patience, and the ability to handle sensitive customer issues with discretion.
• Ability to work on-site in Dubai and collaborate effectively with cross-functional teams.
• Relevant diploma or bachelor’s degree in Business, Communications, or a related field is preferred.