Dubai On-site Customer Support Specialist

Unity Star Import and Export FZE LLC; Dubai; On-site; AED 40,000 - 70,000; Full time

Job summary

Unity Star Import and Export FZE LLC is seeking a Customer Service Representative to handle inquiries via phone, email, and chat, delivering accurate information on products and policies. You will resolve complaints and maintain positive customer relationships while collaborating with internal teams in a Dubai-based role.

The ideal candidate has strong English communication, problem-solving skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Previous experience in customer service, call centers, retail, hospitality, or a similar role is preferred.
• Strong communication skills in English, both verbal and written.
• Ability to handle customer complaints calmly and professionally.
• Willingness to work on-site in Dubai, UAE according to schedule.

Responsibilities

• Respond to customer inquiries through phone calls, emails, online chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Handle customer complaints, requests, and concerns professionally.
• Understand customer needs and provide appropriate solutions.
• Escalate complex issues to the relevant department or supervisor.
• Maintain accurate records of customer interactions and feedback.
• Follow up with customers to ensure concerns are resolved.
• Coordinate with internal departments to address customer requirements.
• Update customer information in the company's CRM or database.
• Meet customer service quality standards and performance targets.

Skills

Communication

Problem solving

Interpersonal skills

Active listening

Multitasking

Teamwork

Telephone etiquette

Written communication

Education

High school diploma

Business Administration degree advantageous

Tools

CRM systems

Microsoft Word

Microsoft Excel

Job description

Unity Star Import and Export FZE LLC is seeking a Customer Service Representative to handle inquiries via phone, email, and chat, delivering accurate information on products and policies. You will resolve complaints and maintain positive customer relationships while collaborating with internal teams in a Dubai-based role.

The ideal candidate has strong English communication, problem-solving skills, and the ability to multitask in a fast-paced environment.