Multi-Channel Customer Support Specialist

Swin FZCO; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Swin FZCO in Dubai seeks a proactive customer service professional to respond to inquiries via official website, WhatsApp, social media, phone and email. The role focuses on product knowledge, order inquiries, returns, exchanges and after-sales support, solving issues and ensuring customer satisfaction.

You will record feedback for the product team and nurture relationships to encourage repurchase. Fluent Arabic and English required; energetic communicator with a client-first mindset, capable of

Qualifications

• Arabic and English language proficiency required.

Responsibilities

• Responding to online inquiries via official website, WhatsApp, social media, phone and email.
• Acquiring in-depth knowledge of products and inventory to enhance professionalism and communication.
• Handling customer order inquiries, returns, exchanges, and after-sales issues (via email/online chat/phone).
• Requesting detailed addresses, tracking logistics exceptions, addressing product usage issues, and providing solutions.
• Recording customer feedback and sharing it with the product team to drive service improvements.
• Maintaining customer relationships to enhance satisfaction and repurchase rates.
• Managing system order processing and cashier duties.

Skills

Arabic

English Advanced

Job description

Swin FZCO in Dubai seeks a proactive customer service professional to respond to inquiries via official website, WhatsApp, social media, phone and email. The role focuses on product knowledge, order inquiries, returns, exchanges and after-sales support, solving issues and ensuring customer satisfaction.

You will record feedback for the product team and nurture relationships to encourage repurchase. Fluent Arabic and English required; energetic communicator with a client-first mindset, capable of