Dubai Medical Devices Customer Service (UAE Nationals Only)

Kinetic Business Solutions; Dubai; On-site; AED 216,000 - 264,000; Full time

Job summary

The company in Dubai is seeking a Customer Service Representative to handle orders, shipments and after-sales support for medical devices. This role requires UAE national eligibility due to nationalization requirements and a professional demeanor in a fast-paced environment.

Responsibilities include coordinating with logistics, maintaining customer records, processing returns and resolving inquiries, with strong emphasis on accuracy and timely communication using SAP, Excel, and Outlook.

Qualifications

• Nationalization requirement: UAE nationals only.
• Bachelor’s degree in Business or related field.
• 2–3 years’ experience in Customer Service.
• Experience with order management, logistics or after-sales support.
• Strong communication and customer service skills.
• Proficiency with SAP, Excel, PowerPoint and Outlook.
• Available for face-to-face interviews at the location.

Responsibilities

• Manage customer orders, shipments, invoices, pricing and product availability.
• Coordinate shipments with logistics and follow up on delivery requirements.
• Provide after-sales support, including returns, replacements, spare parts and claims.
• Resolve customer queries and ensure timely follow-up.
• Coordinate with internal teams on customer set-up, billing, logistics and account issues.
• Support sales activities and customer events.
• Process returns, credit and debit notes.
• Monitor blocked accounts and coordinate with Credit Control to resolve shipment issues.
• Maintain accurate customer records and reporting.

Skills

Communication skills

Customer service

Education

Bachelor’s degree in Business or related field

Tools

SAP

Excel

PowerPoint

Outlook

Job description

The company in Dubai is seeking a Customer Service Representative to handle orders, shipments and after-sales support for medical devices. This role requires UAE national eligibility due to nationalization requirements and a professional demeanor in a fast-paced environment.

Responsibilities include coordinating with logistics, maintaining customer records, processing returns and resolving inquiries, with strong emphasis on accuracy and timely communication using SAP, Excel, and Outlook.