Customer Service & Order Management Specialist

Amphenol Energy; Sharjah; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Annual leave

Public holidays

Visa sponsorship

End-of-service gratuity

Job summary

A manufacturing company in the UAE is seeking a Customer Service Representative responsible for supporting customers with order inquiries and ensuring a high level of customer satisfaction. The ideal candidate will have 3-5 years of experience in customer service, particularly in a manufacturing environment, and proficiency with ERP systems is preferred. The role includes managing orders, communicating with internal teams, and maintaining customer records. Competitive benefits are offered in accordance with local labor regulations.

Qualifications

• 3-5 years of experience in customer service or order management in a manufacturing environment.
• Experience with ERP systems and order processing tools preferred.
• Proficient in English (written and verbal).

Responsibilities

• Provide responses to customer inquiries regarding orders.
• Coordinate with internal teams to fulfill customer requirements.
• Maintain accurate customer records in the ERP system.

Skills

Proficiency with Microsoft Office

Communication skills

Organizational skills

Problem-solving skills

Attention to detail

Ability to manage multiple priorities

Interpersonal skills

Education

High School Diploma

Bachelor's degree in Business or Engineering

Tools

ERP systems

Job description

A manufacturing company in the UAE is seeking a Customer Service Representative responsible for supporting customers with order inquiries and ensuring a high level of customer satisfaction. The ideal candidate will have 3-5 years of experience in customer service, particularly in a manufacturing environment, and proficiency with ERP systems is preferred. The role includes managing orders, communicating with internal teams, and maintaining customer records. Competitive benefits are offered in accordance with local labor regulations.