Dubai Medical Devices Customer Service Specialist

Kinetic Business Solutions

Abu Dhabi

On-site

AED 67,000 - 100,000

Full time

14 days+

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Job summary

Tanqeeb is recruiting a Customer Service Representative in Dubai to manage orders, shipments, invoicing and product availability. The role involves coordinating with logistics, providing after-sales support and maintaining customer records. It requires 2–3 years in customer service, a bachelor’s degree in business or related field, and strong communication skills.

Face-to-face interviews will be conducted. Proficiency in SAP, Excel, PowerPoint and Outlook is preferred, and candidates should be

Qualifications

Bachelor’s degree in Business or a related field.
2–3 years’ experience in Customer Service.
Experience with order management, logistics or after-sales support.
Strong communication and customer service skills.
Applicants should be available for face-to-face interviews in the location mentioned above.

Responsibilities

Manage customer orders, shipments, invoices, pricing and product availability.
Coordinate shipments with logistics and follow up on delivery requirements.
Provide after-sales support, including returns, replacements, spare parts and claims.
Resolve customer queries and ensure timely follow-up.
Coordinate with internal teams on customer set-up, billing, logistics and account issues.
Support sales activities and customer events.
Process returns, credit and debit notes.
Monitor blocked accounts and coordinate with Credit Control to resolve shipment issues.
Maintain accurate customer records and reporting.