Dubai Hybrid: Strategic Client Success Manager

Renascence; Dubai; Hybrid; AED 180,000 - 300,000; Full time

Job summary

Renascence is seeking an Account Manager in Dubai to own client relationships, translate goals into briefs for delivery, and ensure work stays within scope, time, and budget. You will be the trusted bridge between clients and delivery teams, communicating proactively and handling challenging questions with a solution mindset.

The role requires a strong client-service instinct, clear communication, commercial awareness, and excellent organizational skills.

Qualifications

• Strong client-service instinct and relationship-building ability.
• Clear, persuasive written and verbal communication.
• Commercial awareness and comfort with numbers, scope and simple data.
• Excellent organisation and follow-through across multiple accounts.
• Typically 2–4 years in account management or client-facing roles.

Responsibilities

• Own a portfolio of client relationships and be their trusted day-to-day point of contact.
• Understand each client's goals and translate them into briefs for the delivery team.
• Coordinate delivery across internal teams, keeping work on scope, on time and on budget.
• Communicate status, risks, and news—good or bad—with clarity and honesty.
• Handle questions, concerns and pushback with composure and a solution mindset.
• Spot opportunities to add value and grow the account, and support proposals and renewals.
• Track commercial details—scope, hours, invoicing milestones—and keep them accurate.
• Turn account data into simple, persuasive updates that build client confidence.

Skills

Client relationship management

Clear communication

Commercial awareness

Organization and follow-through

Account management experience (2-4 yrs

Job description

Renascence is seeking an Account Manager in Dubai to own client relationships, translate goals into briefs for delivery, and ensure work stays within scope, time, and budget. You will be the trusted bridge between clients and delivery teams, communicating proactively and handling challenging questions with a solution mindset.

The role requires a strong client-service instinct, clear communication, commercial awareness, and excellent organizational skills.