Dubai Engagement Platform Product Owner - AI-Driven Journeys

AlFuttaim; Dubai; On-site; AED 334,800 - 502,200; Full time

Job summary

AlFuttaim is looking for a Product Owner for their Engagement Platform in Dubai. The successful candidate will be responsible for the complete development of a connected customer engagement layer, integrating various enterprise systems and enhancing customer journeys.

The role demands 8–12 years of experience in product management, proven integration skills, and technical fluency. Join us to support AlFuttaim's digital transformation and build personalized mobility experiences.

Qualifications

• 8–12 years overall experience in digital product, platform ownership, technology delivery, or customer platforms.
• Minimum 4–6 years experience in product management or platform ownership.
• Proven hands-on experience building and shipping customer-facing platforms.

Responsibilities

• Own the customer engagement platform from architecture to optimization.
• Design end-to-end customer journeys across various platforms.
• Work closely with teams to deliver integrated solutions.

Skills

Product ownership

Customer engagement platforms

Digital product management

Platform architecture

Customer Data Platform

SAP C4C

CRM integration

Genesys

Kore.ai

Microsoft Azure

Power Platform

API integration

System integration

Customer data modelling

Identity resolution

Journey orchestration

WhatsApp engagement

Web and mobile journeys

Campaign orchestration

Conversational AI

LLM applications

AI and ML

Agent‑based architecture

Next‑best‑action decisioning

Automation workflows

Internal copilots

Content generation

Martech platforms

Growth platforms

Product prototyping

Hypothesis‑driven development

Customer lifecycle engagement

Engagement analytics

Conversion optimisation

Retention metrics

Cost‑to‑serve analysis

Stakeholder management

Digital transformation

Education

Degree in Product Management, Computer Science, Engineering, Data and Analytics, Business, or related discipline

Job description

AlFuttaim is looking for a Product Owner for their Engagement Platform in Dubai. The successful candidate will be responsible for the complete development of a connected customer engagement layer, integrating various enterprise systems and enhancing customer journeys.

The role demands 8–12 years of experience in product management, proven integration skills, and technical fluency. Join us to support AlFuttaim's digital transformation and build personalized mobility experiences.