Dubai Desktop Support Technician – Grow with a Global IT Leader

Tanqeeb; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Excis is actively seeking a Desktop Support Technician in Dubai, UAE to manage hardware, software, and IT assets across multiple locations. You will provide first/second level support, coordinate with vendors, and maintain ticket updates while mentoring junior technicians.

The role requires 2-3 years of Windows desktop support experience, fluent English, and basic Mac OS knowledge. On-site work across Dubai locations and strong customer service skills are essential.

Qualifications

• 2-3 years' experience in Windows Desktop support.
• Fluent English.
• Basic knowledge of Mac OS.
• Experience with printers and computer hardware installation, upgrade, support, and troubleshooting.
• Ability to work across multiple sites in Dubai.

Responsibilities

• Provide first/second level support and resolve customer issues.
• Coordinate with third-party vendors for AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows desktops, Office, and related apps.
• Support Mac users with basic Mac OS knowledge.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform preventative maintenance on computers, laptops, printers.
• Diagnose network and workstation hardware/software problems.
• Mentor and assist Band 1 technicians in their work.

Skills

Windows Desktop support

Technical troubleshooting

Excellent communication

On-site support

Customer service

Team mentoring

Tools

Cisco Jabber

Printer hardware

Diagnostic tools

Job description

Excis is actively seeking a Desktop Support Technician in Dubai, UAE to manage hardware, software, and IT assets across multiple locations. You will provide first/second level support, coordinate with vendors, and maintain ticket updates while mentoring junior technicians.

The role requires 2-3 years of Windows desktop support experience, fluent English, and basic Mac OS knowledge. On-site work across Dubai locations and strong customer service skills are essential.