Dubai Customer Success Engineer — Onboarding & Retention

Cisco; Dubai; On-site; AED 216,000 - 360,000; Full time

Job summary

Cisco, in Dubai, seeks a Customer Success Engineer to drive onboarding, optimization, and ongoing value realization for Splunk deployments. You will manage escalation handling, advocate for customers, and collaborate across Splunk and Cisco teams to ensure a seamless, high-impact experience.

Ideal candidates bring 3+ years in TAM, CS, or systems engineering, strong Arabic and English communication, and a track record of enterprise deployments across the Gulf region.

Qualifications

• 3+ years in Technical Account Management, Customer Success, or Systems Engineering.
• Experience supporting enterprise customers in the Gulf region.
• Experience handling technical customer escalations and deploying enterprise software.
• PM methodologies applied to technical deployments or customer initiatives.
• Fluency in Arabic and English (written and verbal).

Responsibilities

• Deliver comprehensive onboarding experiences to ensure successful adoption of Splunk solutions.
• Provide proactive health recommendations to optimize deployments and performance.
• Manage and resolve critical customer escalations to maintain trust.
• Collaborate with Splunk and Cisco teams to advocate for customer needs.
• Contribute insights during QBRs to align on value realization and goals.
• Align customer success strategies with regional expansion plans with Account Teams.
• Relay actionable customer feedback to Product Management for improvements.
• Engage with CX teams and executives to ensure unified regional customer success.

Skills

TAM

Customer Success

Systems Eng

Job description

Cisco, in Dubai, seeks a Customer Success Engineer to drive onboarding, optimization, and ongoing value realization for Splunk deployments. You will manage escalation handling, advocate for customers, and collaborate across Splunk and Cisco teams to ensure a seamless, high-impact experience.

Ideal candidates bring 3+ years in TAM, CS, or systems engineering, strong Arabic and English communication, and a track record of enterprise deployments across the Gulf region.