Dubai-based Customer Success Engineer for Enterprise Data Platform

Cisco Systems, Inc; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Splunk, a Cisco company, is seeking a Customer Success Engineer based in Dubai to guide customers through onboarding and optimize deployments. You will manage escalations, drive value realization, and collaborate with Cisco and Splunk teams to meet regional goals. Fluency in Arabic and English is required.

The role emphasizes proactive advisory work, engagement with executive leadership, and alignment with enterprise customers across the Gulf region.

Qualifications

• 3+ years in Technical Account Management, Customer Success, or Systems Engineering.
• Experience supporting enterprise customers in Gulf, Levant, Egypt and North Africa.
• Experience handling critical customer escalations in enterprise software.
• Proven ability to plan and execute technical deployments using project management methods.
• Bilingual in Arabic and English (written and spoken).

Responsibilities

• Deliver comprehensive onboarding for Splunk solutions.
• Provide proactive environment health recommendations.
• Manage and resolve critical customer escalations.
• Collaborate with cross-functional teams to advocate customer needs.
• Contribute insights during QBRs to align value realization.
• Coordinate with Account Teams to align CS strategies with regional goals.
• Relay customer feedback to Product Management to drive improvements.
• Engage with CX teams and executives to ensure a unified regional approach.

Skills

Customer Success

Technical Account Management

Enterprise support

PM methodologies

Arabic & English

Job description

Splunk, a Cisco company, is seeking a Customer Success Engineer based in Dubai to guide customers through onboarding and optimize deployments. You will manage escalations, drive value realization, and collaborate with Cisco and Splunk teams to meet regional goals. Fluency in Arabic and English is required.

The role emphasizes proactive advisory work, engagement with executive leadership, and alignment with enterprise customers across the Gulf region.