Customer Success Engineer (Splunk) - Dubai

Cisco Systems, Inc; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Splunk, a Cisco company, is seeking a Customer Success Engineer based in Dubai to guide customers through onboarding and optimize deployments. You will manage escalations, drive value realization, and collaborate with Cisco and Splunk teams to meet regional goals. Fluency in Arabic and English is required.

The role emphasizes proactive advisory work, engagement with executive leadership, and alignment with enterprise customers across the Gulf region.

Qualifications

• 3+ years in Technical Account Management, Customer Success, or Systems Engineering.
• Experience supporting enterprise customers in Gulf, Levant, Egypt and North Africa.
• Experience handling critical customer escalations in enterprise software.
• Proven ability to plan and execute technical deployments using project management methods.
• Bilingual in Arabic and English (written and spoken).

Responsibilities

• Deliver comprehensive onboarding for Splunk solutions.
• Provide proactive environment health recommendations.
• Manage and resolve critical customer escalations.
• Collaborate with cross-functional teams to advocate customer needs.
• Contribute insights during QBRs to align value realization.
• Coordinate with Account Teams to align CS strategies with regional goals.
• Relay customer feedback to Product Management to drive improvements.
• Engage with CX teams and executives to ensure a unified regional approach.

Skills

Customer Success

Technical Account Management

Enterprise support

PM methodologies

Arabic & English

Job description

Meet the team

Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments. We approach our work with kindness, valuing the unique talents, passion, and joy that each team member brings to our collaborative culture. Our team is dedicated to helping organizations reach their best by solving complex business challenges at scale. We foster an environment of inclusiveness, disruption, and fun, ensuring that every member feels supported as they reach new heights.

Your impact

As a Customer Success Engineer based in Dubai, you will serve as a trusted advisor to ensure our customers achieve maximum value from their Splunk investments. You will guide customers through seamless onboarding and provide proactive recommendations to optimize their deployments and drive long-term retention. By managing critical escalations and facilitating internal advocacy across Splunk and Cisco teams, you will directly influence customer satisfaction and bridge the gap between technical execution and executive leadership.

What you will do

• Deliver comprehensive customer onboarding experiences to ensure the successful adoption and utilization of Splunk solutions.
• Provide proactive environment health recommendations to optimize customer deployments and improve overall system performance.
• Manage and resolve critical customer escalations efficiently to maintain high levels of customer trust and satisfaction.
• Facilitate internal advocacy by collaborating closely with cross-functional Splunk and Cisco teams to champion customer needs.
• Contribute strategic insights during Quarterly Business Reviews (QBRs) with key stakeholders to align on value realization and future goals.
• Partner with Account Teams to align customer success strategies with broader business objectives and regional expansion plans.
• Collaborate with Product Management and Product Development to relay actionable customer feedback and drive continuous product improvements.
• Engage with Customer Experience (CX) teams and executive leadership to ensure a unified, seamless approach to regional customer success.
  

Minimum qualifications

• 3+ years of professional experience in Technical Account Management (TAM), Customer Success, or Systems Engineering.
• Demonstrated professional experience supporting enterprise customers within the Gulf, Levant, Egypt, and North Africa markets.
• Experience managing and resolving technical customer escalations in an enterprise software environment.
• Applied experience utilizing project management methodologies to plan and execute technical deployments or customer initiatives.
• Proficiency in both Arabic and English languages (written and verbal).
  

Preferred qualifications

• Active Splunk Architect Certifications.
• Proficiency in the French language.
• Hands-on technical experience with IT operations, security, and infrastructure management.
• Ability to effectively translate and communicate complex technical concepts to diverse audiences, ranging from Individual Contributors (ICs) to senior executive leaders.
• Strong problem-solving skills with a passion for driving customer advocacy and building long-term, collaborative relationships.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.