Client Experience & Support Specialist

The First Group; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

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Job summary

The First Group in Dubai is seeking a customer support professional to handle inquiries, resolve issues, and ensure a positive client experience. The role may involve light outbound follow-ups and engagement with clients.

Applicants should have strong English and Arabic communication skills, with prior experience in customer service or call center roles. Ability to multitask, manage time, and work independently is preferred.

Qualifications

• Strong communication in English and Arabic.
• Experience in customer service, call center, or administrative roles preferred.
• Ability to multitask, manage time effectively, and work independently.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Respond to customer inquiries via phone, email or other channels.
• Resolve customer complaints and esclave issues when necessary.
• Provide accurate information regarding services, offers, and company updates.
• Maintain detailed and accurate records of interactions in the system.
• Coordinate with internal teams to ensure timely resolution of customer requests.
• Support customer retention initiatives and contribute to client satisfaction.

Skills

Customer service

CRM knowledge

Arabic & English

Time management

Multitasking

Tools

CRM software

Job description

The First Group in Dubai is seeking a customer support professional to handle inquiries, resolve issues, and ensure a positive client experience. The role may involve light outbound follow-ups and engagement with clients.

Applicants should have strong English and Arabic communication skills, with prior experience in customer service or call center roles. Ability to multitask, manage time, and work independently is preferred.