Bilingual UAE Call Center Agent (EN/AR)

DiceTek UAE; Dubai; On-site; AED 55,800 - 78,120; Full time

Benefits offered by this job

Opportunities for skill development

Career progression

Job summary

DiceTek UAE is hiring a Call Center Agent in Dubai to manage inbound and outbound calls while providing excellent customer service. This full-time position requires fluency in English and Arabic, alongside at least one year of relevant UAE experience.

The ideal candidate will handle customer inquiries, maintain data confidentiality, and contribute to customer satisfaction. Join a dynamic team dedicated to enhancing customer experiences in a thriving IT solutions environment.

Qualifications

• Minimum 1 year of experience as a call center agent in the UAE.
• Fluency in English and Arabic (verbal and written).
• Good numerical and problem-solving skills.
• Basic computer literacy and familiarity with call handling systems.

Responsibilities

• Handle incoming and outgoing customer calls in a professional manner.
• Provide accurate information and resolve customer inquiries.
• Log and document customer interactions in the system.
• Follow up on pending issues and ensure timely resolution.
• Maintain confidentiality of customer data.

Skills

Customer service and communication

Call handling and phone etiquette

Problem‑solving and follow‑up

Time management and adaptability

Education

Diploma or Bachelor's degree

Job description

DiceTek UAE is hiring a Call Center Agent in Dubai to manage inbound and outbound calls while providing excellent customer service. This full-time position requires fluency in English and Arabic, alongside at least one year of relevant UAE experience.

The ideal candidate will handle customer inquiries, maintain data confidentiality, and contribute to customer satisfaction. Join a dynamic team dedicated to enhancing customer experiences in a thriving IT solutions environment.