Branch Leader, Dubai South – Operations & Growth

Otis Elevator Co.; Dubai; On-site; AED 350,000 - 700,000; Full time

Job summary

Otis Elevator Co. in Dubai, United Arab Emirates, seeks a senior operations leader to manage day-to-day branch activities, including field operations, sales support, and administration. The role focuses on growing equipment and service sales while delivering exceptional customer service and adhering to Otis policies.

The ideal candidate has a minimum of 10 years in operations within a construction/engineering setting, at least 5 years in management, and fluent English. Arabic is preferred.

Qualifications

• Bachelor’s degree in business administration or equivalent.
• CCM/CPM certification or equivalent preferred.
• Minimum of 10 years of relevant experience in managing operations in a construction/engineering organization.
• At least 5 years in positions of progressively increasing managerial responsibilities.
• Fluent written and spoken English essential, Arabic preferred.

Responsibilities

• Manages the alignment between financial and strategic planning in the branch to ensure achievement of business objectives for Otis – Middle East.
• Implements branch-based development plans, coordinates activities regarding launch of new products and services, and streamline of internal processes according to established policies and procedures.
• Monitors and controls the operations and administration of the branch to maximize efficiency and productivity and to provide consistently high standards of external customer service.
• Resolves administrative issues in the branch and manages the coordination with the General Manager - Entity respect to any such requirements at the branch.
• Liaises with multiple representatives from various internal departments to drive any initiatives at the branch level in adherence to quality service standards in a holistic manner at the branch.
• Supports the new equipment and service sales leads to proactively seek sales opportunities through synergies of Otis – Middle East businesses and maintain client relationships.
• Ensures timelines are met for all projects in alignment with the defined service quality standards and looks into timely delivery of all projects to the customers.
• Develops a service-oriented and performance driven culture by ensuring that all service quality targets are met by the branch.
• Ensures all field operations activities at the branch are delivered as per the defined service quality and EH&S standards.
• Ensures invoices are raised as per the terms of the new sales, maintenance, repairing and modernization contracts and submitted to the customer on time.
• Implements strategies for customer service improvement initiatives to enhance overall customer experience and ensure best in class service delivery across all customer touch points.
• Directs customer complaint handling, provides advice, gets involved in resolving escalated complaints, and implementing other processes/initiatives as needed with the aim to enhance customer satisfaction in the branch.
• Guides the team in liaising with Otis factories on all matters pertaining to equipment supply such as product specification discussion, pricing and delivery etc. for the projects within the branch operations.
• Reviews market intelligence recommendations and communicate them across the branch to ensure business decisions are backed by market data.
• Directs implementation of change initiatives within the branch to facilitate the adoption of new or improved operational processes and/or procedures.
• Prepares monthly operating/financial statements for the branch and reports to General Manager - Entity for further evaluation and direction on future steps to be taken.

Skills

Operations management

Budgeting

People management

Stakeholder communication

Education

Bachelor's degree in business administration/management

CCM/CPM certification preferred

Job description

Otis Elevator Co. in Dubai, United Arab Emirates, seeks a senior operations leader to manage day-to-day branch activities, including field operations, sales support, and administration. The role focuses on growing equipment and service sales while delivering exceptional customer service and adhering to Otis policies.

The ideal candidate has a minimum of 10 years in operations within a construction/engineering setting, at least 5 years in management, and fluent English. Arabic is preferred.