Dubai-Based Multichannel Customer Support Specialist

Zohorecruit; Dubai; On-site; AED 45,000 - 84,000; Full time

Benefits offered by this job

Employment Visa

Medical Insurance

Paid Public Holidays

Training and Development

Job summary

Unity Star Import and Export FZE LLC is seeking a friendly and professional Customer Service Representative in Dubai to handle inquiries across phone, email, and messaging channels. You will provide accurate product and service information, resolve issues, and ensure timely, courteous support to customers.

The ideal candidate communicates clearly in English, is organized, patient, and capable of coordinating with sales, logistics, and accounts teams.

Qualifications

• High school diploma or equivalent; diploma or bachelor’s degree is an advantage.
• Previous experience in customer service, call center, sales support, or a similar position is preferred.
• Good verbal and written English communication skills.
• Additional languages are an advantage.
• Basic knowledge of Microsoft Office and email communication.
• Experience using CRM or customer service software is an advantage.
• Good listening and problem-solving skills.
• Ability to communicate calmly and professionally with customers.
• Strong attention to detail and organizational skills.
• Ability to manage multiple customer requests efficiently.
• UAE experience is preferred but not mandatory.
• Employment Visa
• Medical Insurance
• Paid Public Holidays
• Training and Development
• Other benefits according to company policy and applicable UAE employment requirements

Responsibilities

• Respond to customer inquiries through phone, email, WhatsApp, and other available channels.
• Provide clear and accurate information about products, services, orders, and company procedures.
• Handle customer questions, requests, complaints, and concerns professionally.
• Follow up with customers to ensure their issues are resolved.
• Record customer interactions and update information in the company system.
• Process customer requests and coordinate with relevant departments when required.
• Track orders, deliveries, or service requests and provide customers with updates.
• Escalate complex or unresolved issues to the appropriate supervisor.
• Maintain accurate records of complaints, inquiries, and resolutions.
• Build positive relationships with customers through professional communication.
• Coordinate with sales, logistics, warehouse, and accounts teams to resolve customer requests.
• Follow company customer service standards and procedures.
• Maintain confidentiality of customer and company information.
• Assist with preparing basic customer service reports when required.
• Support other administrative and operational tasks as assigned.

Skills

Customer service

CRM experience

MS Office

English communication

Multilingual

Education

High school diploma

Bachelor's degree (advantage)

Tools

CRM software

Email communication

Job description

Unity Star Import and Export FZE LLC is seeking a friendly and professional Customer Service Representative in Dubai to handle inquiries across phone, email, and messaging channels. You will provide accurate product and service information, resolve issues, and ensure timely, courteous support to customers.

The ideal candidate communicates clearly in English, is organized, patient, and capable of coordinating with sales, logistics, and accounts teams.