Multichannel Customer Service Specialist

British Council

Dubai

On-site

AED 60,000 - 90,000

Full time

14 days+

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Job summary

British Council in Dubai is seeking a Customer Service Representative to deliver high-quality experiences across face-to-face, phone, email, web chat and social media channels. You will manage enquiries, registrations and complaints, ensuring accuracy and adherence to service standards.

The role requires strong compliance, data accuracy, and effective use of CRM systems. It offers a clear growth path from inductee to specialist, contributing to customer satisfaction and the organisation's

Qualifications

Experience in a customer-facing role delivering services to agreed quality standards.
Strong computer literacy with the ability to use standard applications confidently.

Responsibilities

Deliver excellent customer service across multiple channels, ensuring enquiries and registrations are handled professionally.
Maintain accurate data entry on CRM and other systems, following safeguarding and information security policies.
Identify opportunities to recommend suitable products and services to support sales and retention.
Provide feedback on customer needs and issues to support continuous improvement.
Support operational processes such as bookings, payments, refunds, and customer communications.
Continuously develop knowledge of British Council products, services, and policies.