Dubai-based Luxury Omnichannel Operations Lead

RIMOWA

Dubai

On-site

AED 180,000 - 280,000

Full time

6 days ago

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Job summary

RIMOWA, based in Dubai, invites experienced professionals to join as Omnichannel Operations Senior Executive. You will oversee store standards, coordinate with franchise partners, and manage end-to-end regional e-commerce operations.

We seek candidates with luxury retail experience, strong analytical skills, and ability to travel across the region. This role emphasizes cross-functional collaboration across Merchandising, Supply Chain, and Customer Service to deliver exceptional client

Qualifications

Proven experience in retail and/or e-commerce operations within luxury environments.
Strong understanding of omnichannel order flows and related dependencies.
Analytical, data-driven mindset with experience in MS Excel and digital tools.

Responsibilities

Oversee day-to-day operational standards across all directly operated stores, ensuring alignment with global guidelines on processes, tools, and client experience.
Act as the primary operational contact for store managers on escalations, SOP implementation, and process improvement.
Coordinate on escalated operational cases with Finance, Logistics and CSC for timely resolution.
Own end-to-end operational workflow for regional e-commerce: orders, returns, credits, fulfillment tracking.
Monitor KPIs across channels and propose corrective actions or lead improvement initiatives.