Dubai-based Healthcare Tech Lead & Support Supervisor

InterSystems; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

InterSystems, a global data technology provider, seeks a Technical Specialist Supervisor in Dubai to lead a Dubai-based team delivering technical support for InterSystems healthcare applications and related products. The role emphasizes coaching, performance management and ensuring high-quality, timely delivery.

You will coordinate with Support, Services and Product teams, handle escalations, and drive proactive problem resolution. Some travel and 24x7 extended support may be required.

Qualifications

• Significant experience in a technical development, application support or healthcare systems role.
• Previous experience leading, supervising or mentoring technical staff.
• Deep technical knowledge of at least one InterSystems product, preferably TrakCare.
• Knowledge of web-oriented languages, including HTML and JavaScript.
• Experience with SQL, data analysis and database methodologies.
• Understanding of software development, testing and change-control principles.
• Proven ability to prioritise competing demands and deliver within agreed timeframes.
• Experience managing customer expectations and escalations.
• Strong communication, presentation and technical documentation skills.

Responsibilities

• Lead, coach and develop a team of Technical Specialists.
• Foster a culture of proactive service, resolving underlying problems to prevent recurrence.
• Set objectives and manage individual and team performance.
• Prioritise and allocate work according to urgency, business impact and available skills.
• Monitor workloads, backlogs, service levels and delivery commitments.
• Ensure appropriate team coverage, including extended support arrangements.
• Support recruitment, onboarding and succession planning.
• Manage customer and internal escalations calmly and proportionately.
• Advise on technical requirements, risks and resource needs.
• Work closely with regional and global Support, Implementation and Product teams.
• Provide technical guidance for complex issues.
• Ensure customisations, interfaces, reports, extracts, migrations and upgrades are properly designed, tested, documented and deployed.
• Enforce change control, peer review, testing and release-management standards.
• Coordinate the resolution of technical and acceptance issues before and after go-live.
• Support technical implementations, upgrades and customer go-lives.
• Promote effective troubleshooting, root cause analysis and knowledge sharing.
• Identify recurring problems and opportunities to improve quality and efficiency.

Skills

Technical leadership

Customer escalations

Team coaching

Work allocation

Performance management

Cross-functional collaboration

Travel readiness

Documentation

Multicultural teamwork

Tools

TrakCare

InterSystems technologies

IRIS for Health

Job description

InterSystems, a global data technology provider, seeks a Technical Specialist Supervisor in Dubai to lead a Dubai-based team delivering technical support for InterSystems healthcare applications and related products. The role emphasizes coaching, performance management and ensuring high-quality, timely delivery.

You will coordinate with Support, Services and Product teams, handle escalations, and drive proactive problem resolution. Some travel and 24x7 extended support may be required.