Dubai-Based FinTech Support Specialist — Global Merchants

Supersub; Dubai; Vor Ort; AED 67.000 - 112.000; Vollzeit

Zusammenfassung

Supersub in Dubai is seeking a Junior Customer Support Specialist to be the frontline contact for merchant inquiries. You will handle basic support, triage escalations to engineering or account managers, and assist with portal navigation and payouts.

You should be a strong communicator with excellent English, eager to learn, and comfortable working with CRM tools in a dynamic payments environment.

Qualifikationen

• Open to fresh graduates or with 0-2 years in customer service or tech support.
• Impeccable written and spoken English is non-negotiable.
• Fast learner with a proactive, can-do attitude in a fast-paced environment.
• Comfort with SaaS tools and web-based applications.

Aufgaben

• Manage frontline merchant inquiries via email, live chat, and tickets with prompt, courteous responses.
• Triage and route escalations to engineering or account managers for complex issues.
• Assist merchants with basic account setup, payouts, and portal navigation.
• Document interactions, track SLA times, and maintain CRM hygiene.
• Collaborate with Compliance, Risk, Technical Integration, and Account Management.

Kenntnisse

Customer support

English proficiency

Communication

Analytical thinking

Teamwork

Problem-solving

Tools

Zendesk

Intercom

Freshdesk

Jobbeschreibung

Supersub in Dubai is seeking a Junior Customer Support Specialist to be the frontline contact for merchant inquiries. You will handle basic support, triage escalations to engineering or account managers, and assist with portal navigation and payouts.

You should be a strong communicator with excellent English, eager to learn, and comfortable working with CRM tools in a dynamic payments environment.