Dubai Automotive Warranty Specialist

Uae Job Alert; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

Al-Futtaim Motors is seeking a detail-oriented Warranty Executive in Dubai to support Toyota and Lexus aftersales operations. You will review and process warranty claims, ensure compliance with manufacturer guidelines, and drive performance improvements across the dealership network.

The ideal candidate will have automotive warranty administration experience, strong analytical skills, and the ability to collaborate with service centers, technical teams, and stakeholders to uphold quality and

Qualifications

• Experience in automotive warranty administration and SAP/DMS.
• Strong analytical and problem-solving abilities.
• Ability to work with service centers and manufacturers.
• Familiarity with warranty policies and documentation standards.

Responsibilities

• Review, evaluate, and authorize warranty claims submitted by Toyota and Lexus service centers.
• Ensure warranty claims comply with manufacturer policies and documentation requirements.
• Process warranty submissions accurately to improve claim approval rates and reduce rejections.
• Monitor warranty claim quality, accuracy, and processing timelines.
• Conduct warranty audits across dealership locations to ensure compliance with company and manufacturer standards.
• Identify areas for improvement and develop action plans to enhance warranty performance.
• Support the implementation of Safety Recall Campaigns, Special Service Campaigns, and Customer Satisfaction Campaigns.
• Coordinate warranty parts recovery activities and maintain communication with manufacturers regarding returned components.
• Prepare warranty performance reports and monitor key performance indicators (KPIs).
• Collaborate with aftersales, technical, and dealership teams to resolve warranty-related issues and improve operational efficiency.
• Maintain accurate warranty records and documentation.
• Assist with continuous process improvement initiatives related to warranty administration.

Skills

Analytical skills

Attention to detail

Warranty administration

Issue resolution

Stakeholder management

Documentation

Communication

Technical reading

Time management

Multi-tasking

Education

Diploma or Bachelor’s in Mechanical/Automotive Engineering

Tools

SAP

DMS

Job description

Al-Futtaim Motors is seeking a detail-oriented Warranty Executive in Dubai to support Toyota and Lexus aftersales operations. You will review and process warranty claims, ensure compliance with manufacturer guidelines, and drive performance improvements across the dealership network.

The ideal candidate will have automotive warranty administration experience, strong analytical skills, and the ability to collaborate with service centers, technical teams, and stakeholders to uphold quality and