Door Attendant

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 60,000 - 96,000; Full time

Job summary

Saadiyat Rotana Resort & Villas is seeking a dynamic Door Attendant for its Front Office team in Abu Dhabi. You will provide professional, guest-focused service to ensure memorable visits and smooth operations across arrival, greeting, doors, keys and handovers.

The ideal candidate has vocational hospitality training and excellent English communication, with strong interpersonal abilities and a customer-focused mindset. Computer skills and additional language abilities are a plus.

Qualifications

• Excellent written and verbal English communication skills.
• Strong interpersonal abilities are essentials.
• Computer Knowledge and additional language skills are an advantage.

Responsibilities

• Offer consistently professional, friendly, warm and engaging service.
• Greet guests upon arrival in a warm manner.
• Open car doors for arriving and departing guests and escort them to the lobby.
• Control all guest car keys and ensure cars are delivered within 10 minutes upon guest request.
• Forward guest complaints or problems to the manager on duty.
• Ensure an effective handover between duty shifts.
• Demonstrate understanding of hotel policies and services and know facilities and happenings.
• Establish, promote and maintain good public relations while meeting or exceeding guest expectations.

Skills

English communication

Interpersonal skills

Customer service

Public relations

Teamwork

Ability to work under pressure

Education

Vocational hospitality training

Job description

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Door Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Ensure guests are greeted appropriately upon arrival in a warm manner
• Open car doors for arriving and departing guests and escort them to the lobby
• Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
• Forward all guest complaints or problems to the manager on duty
• Ensure that an effective handover is made between duty shifts
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
• Establish, promote and maintain good public relation while meeting or exceeding guest expectations

Education, Qualifications & Experiences

You must ideally have a vocational training within hospitality with preferable previous experiences in the Concierge Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal abilities are essentials. Computer Knowledge and additional language skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Adaptability
• Teamwork