Customer Service Assistant

Al Tayer Group; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Al Tayer Group in Dubai, United Arab Emirates, is seeking a proactive Customer Service Executive to support deliveries and resolve queries with precision and speed.

You will handle customer calls, coordinate with dispatch and delivery teams, maintain delivery records, and ensure service standards and KPI targets are met. Diploma or Pre-University education and 2–4 years in logistics are preferred.

Qualifications

• 2-4 years relevant experience in logistics Industry
• Diploma or Pre-University

Responsibilities

• Handle customer calls and provide them with the right information regarding products and deliveries.
• Phone customers to set appointments for D&A 2 days prior to delivery and liaise with the delivery team to track delays.
• Coordinate with the dispatch team to ensure products are dispatched as per schedule.
• Coordinate with stores to understand delivery terms and ensure services are provided during delivery.
• Address customer complaints by directing to the right people or providing accurate information.
• Adhere to service standards on response time and escalate as needed to meet KPIs.
• Take regular feedback from customers and present issues to departments.
• Maintain delivery records and feedback and elevate for action.
• Train & monitor the delivery team to ensure high customer satisfaction.
• Maintain HSE practices to minimize risk and incidents.
• Remind colleagues to adhere to HSE processes.
• Review operations for risk and escalate concerns to HSE committee.

Job description

Job Location

Dubai, United Arab Emirates

Date Posted

6 October 2026

Job Reference/ID

2882

Job Description / Role

To provide high quality customer service to clients by providing prompt responses to all queries, effective issue resolution and accurate information on all deliveries.

Key Responsibilities

• Handle customer calls and provide them with the right information regarding the products and deliveries.
• Phone customers to set appointment for D&A 2 days prior to delivery and liaise with the delivery team to keep track of any late deliveries and phone up customers to inform the delays.
• Coordinate with the dispatch team to ensure products are dispatched as per the schedule.
• Coordinate with the stores to understand the delivery terms & conditions of the products and ensure all the services are provided during the delivery.
• Address all the customer complaints by directing to the right people or by providing the right information.
• Adhere to service standards on response time for all queries raised or received and follow appropriate escalation process for timely and effective accurate receipt of information thereby achieving company and customer specified KPIs.
• Take regular feedback from the customers and to present to the different departments on complaints received, response time etc.
• Maintain all delivery records and driver / customer feedback and elevate them to Sr. Customer Service Executive for appropriate action.
• Train & monitor the delivery team to ensure high level of customer satisfaction.
• Maintain HSE practices in the working environment in order to minimize the opportunity of damage property and injury to self and colleagues.
• Pro-actively remind colleagues to behave in line with the HSE processes defined by the company.
• Review Operational processes from a risk management perspective; identify and qualify new areas of risks and escape concerns to the HSE committee appointed by the company.

Experience Required

2-4 years relevant experience in logistics Industry

Education Qualifications

Diploma or Pre-University

Employment / Job Type

Full Time

About the Company

A Dubai family owned conglomerate with interests in automotive distribution, luxury and lifestyle retail, hospitality, perfumes and cosmetics. It represents international brands across the Middle East and employs teams in retail, sales, marketing, logistics and corporate functions.

Company Industry

Retail

Department / Functional Area

Supply Chain and Logistics

Closing Date

Not mentioned (apply as soon as possible)