Assistant Shift Manager - Front Services

Wynnalmarjanisland; Ras al-Khaimah; On-site; AED 133,920 - 167,400; Full time

Benefits offered by this job

Healthcare package

Incentive programs

Attractive leave policy

Job summary

Wynnalmarjanisland in Ras al-Khaimah is searching for an Assistant Shift Manager – Front Services to supervise bell and valet teams, ensuring high standards of guest services. The successful candidate will have a minimum of 2-3 years in bell services, strong leadership skills, and a guest-focused attitude.

This role requires shift-based scheduling, including weekends and evenings, and offers an attractive salary in Dirhams with excellent employee benefits.

Qualifications

• 2-3 years of experience in bell services or guest arrival operations.
• Supervisory experience preferred.
• Proficiency in property management systems and Microsoft Office.

Responsibilities

• Supervise bellmen, doormen, and valet staff during shifts.
• Ensure professional handling of guest luggage and transportation.
• Monitor guest arrivals and departures, coordinating with the teams.
• Provide hands-on support during peak periods.
• Train team members on service standards and guest etiquette.
• Report operational issues and guest feedback to management.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Fluency in English

Tools

Property management systems

Microsoft Office

Job description

United Arab Emirates (On-site)

Trending

Job Description

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About the Position:

Wynn Al Marjan Island is currently seeking an Assistant Shift Manager – Front Services (Bell & Valet) to join theresort’s hotel Front Services team.

The primary duties and responsibilities of this role are:

Supervise bellmen, doormen, and valet staff during assigned shifts.

Ensure timely and professional handling of guest luggage, transportation, and valet services.

Monitor guest arrivals and departures, coordinating with the front desk and concierge teams.

Provide hands-on support during peak periods and VIP movements.

Train and guide team members on service standards, safety procedures, and guest etiquette.

Conduct shift briefings and ensure team readiness.

Maintain cleanliness and organization of entrance and bell desk areas.

Handle guest inquiries and service recovery with professionalism and discretion.

Ensure qualitative Forbes Five Star standards are met.

Assist in managing inventory of luggage tags, trolleys, and guest amenities.

Report operational issues and guest feedback to the Manager – Front Services.

About You:

The ideal candidate for this position will have the following experience and qualifications:

Minimum 2–3 years of experience in bell services or guest arrival operations, with supervisory experience preferred.

Strong leadership and communication skills.

Excellent organizational and problem-solving abilities.

Proficiency in property management systems and Microsoft Office.

Fluency in English; additional languages are a plus.

Professional appearance and a guest-focused attitude.

Shift-based schedule including weekends, holidays, and evenings.

Standing for extended periods and handling of luggage or guest items.

Prior experience and training with Forbes Travel Guide standards required.

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.