Director of Luxury Guest Experience & Quality

Rihlat Travel News; Ras al-Khaimah; On-site; AED 360,000 - 600,000; Full time

Benefits offered by this job

Attractive salary

Healthcare package

Life insurance

Incentive programs

Job summary

A luxury resort in Ras al-Khaimah is seeking a Director – Quality and Guest Experience to enhance guest satisfaction and oversee feedback management. The ideal candidate will have 8–10 years in luxury hospitality, with strong leadership and operational skills. Responsibilities include driving service recovery initiatives and maintaining relations with high-profile guests. The position offers a competitive salary, healthcare, and comprehensive employee benefits, making it appealing to top talent in the industry.

Qualifications

• Minimum 8–10 years of experience in luxury hospitality.
• At least 5 years in a leadership role managing high-profile clientele.
• Fluent in English; additional languages a plus.

Responsibilities

• Oversee guest feedback process, including interactions and surveys.
• Implement strategies for service recovery and engagement.
• Lead Guest Relations Managers to ensure operational excellence.

Skills

Leadership and interpersonal skills

Operational and organizational capabilities

Guest relationship management

Analytical skills

Communication in English

Discretion and diplomacy

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Tools

PMS

CRM

Microsoft Office Suite

Job description

A luxury resort in Ras al-Khaimah is seeking a Director – Quality and Guest Experience to enhance guest satisfaction and oversee feedback management. The ideal candidate will have 8–10 years in luxury hospitality, with strong leadership and operational skills. Responsibilities include driving service recovery initiatives and maintaining relations with high-profile guests. The position offers a competitive salary, healthcare, and comprehensive employee benefits, making it appealing to top talent in the industry.