Home Planning Advisor - IKEA Retail Sales - Al-Futtaim - Dubai UAE

AlFuttaim; Dubai; On-site; AED 55,800 - 72,540; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Collaborative retail environment

Job summary

AlFuttaim in Dubai UAE is seeking a Home Planning Advisor to support IKEA retail operations. This role provides personalized consultations, focusing on home solutions and achieving sales targets. You will coordinate with sales and logistics teams to ensure customer satisfaction and efficient operations.

The ideal candidate will have retail sales experience and strong communication skills. Join us for a dynamic work environment and competitive compensation.

Qualifications

• Two to three years of experience in retail sales or customer service.
• Strong understanding of retail operations and customer service environments.
• Ability to communicate effectively with customers.

Responsibilities

• Conduct home planning consultations with customers.
• Achieve sales targets through effective product recommendations.
• Coordinate customer orders with logistics teams.

Skills

Retail sales and home planning consultation

Customer relationship management and service excellence

Product knowledge and interior solution planning

Sales reporting and KPI monitoring

Order coordination and logistics communication

Customer complaint resolution and follow-up support

Job description

Position Overview

Home Planning Advisor in Dubai UAE with Al-Futtaim supports IKEA retail operations by providing personalized home planning consultations and delivering tailored interior solutions for customers and small businesses. This role focuses on achieving sales targets, improving customer satisfaction, and ensuring efficient coordination between sales, logistics, and customer service teams.

Job Details

• Country: UAE
• City: Dubai
• Industry: Retail
• Function: Sales‑Retail
• Salary: 5000‑6500 monthly (market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full‑time

Key Responsibilities

• Conduct scheduled home planning consultations with customers to design functional and stylish home solutions using IKEA products.
• Achieve individual and department sales targets by providing professional retail sales support and product recommendations.
• Maintain up-to-date knowledge of product ranges, style groups, and store priorities to deliver accurate planning solutions.
• Coordinate customer orders with logistics teams to ensure stock availability and efficient order fulfillment.
• Provide proactive customer support by following up on orders, deliveries, and installation queries.
• Generate and review sales performance reports to monitor personal and store‑level performance.
• Provide feedback to management regarding irregular orders, product shortages, and improvement opportunities.
• Maintain strong collaboration with sales teams, logistics departments, and customer service units to ensure smooth operations.
• Monitor customer satisfaction metrics and respond promptly to service requests or complaints.
• Support store initiatives aimed at improving margins, sales performance, and repeat customer business.

Ideal Profile

• Two to three years of experience in retail sales, customer service, or home furnishing advisory roles.
• Strong understanding of retail sales operations and customer‑focused service environments.
• Ability to communicate effectively and provide personalized consultation to customers.
• Strong teamwork skills and ability to collaborate across departments.
• Commercial awareness with a focus on improving sales and customer experience.

Skills Set

• Retail sales and home planning consultation.
• Customer relationship management and service excellence.
• Product knowledge and interior solution planning.
• Sales reporting and KPI monitoring.
• Order coordination and logistics communication.
• Customer complaint resolution and follow-up support.

Why Join Us

• Work with a globally recognized home furnishing brand within the Al‑Futtaim retail network.
• Opportunity to build expertise in home planning, retail sales, and customer experience.
• Collaborative and dynamic retail environment focused on innovation and service excellence.
• Competitive compensation and career development opportunities.
• Exposure to international retail operations and professional training programs.

About the Company

Al‑Futtaim Group is a diversified business group headquartered in Dubai UAE with operations across automotive, retail, real estate, financial services, and healthcare. With more than 35,000 employees operating in over 20 countries, the organization partners with globally recognized brands and continues to deliver innovative products and services that enhance modern living and support economic growth across the region.