Desktop Support Pro: Remote & On-Site IT Help

K20s Kinetic Technologies; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

K20s Kinetic Technologies in Dubai seeks a Desktop Support Engineer to provide frontline IT support for clients. You will install, upgrade and troubleshoot hardware and software, and assist end users with clear, step-by-step guidance.

Responsibilities include solving daily PC and printer issues, setting up systems, managing tickets, and logging fixes. A degree in IT or related field and strong communication are preferred.

Qualifications

• Degree or diploma in IT/Computer Science or related field.
• Knowledge of computer hardware, Windows and Mac operating systems.
• Basic networking knowledge and good communication skills.

Responsibilities

• Provide first- and second-line IT support for end-user devices, printers, and peripherals.
• Log tickets and record issues and fixes in a tracking system.
• Assist with setup and upgrades of operating systems and office applications.

Skills

Hardware knowledge

Windows/Mac systems

Basic networking

Communication skills

Problem-solving

Education

Degree or diploma in IT/Computer Science

Tools

Ticketing system

Remote troubleshooting tools

Windows Server administration

Job description

K20s Kinetic Technologies in Dubai seeks a Desktop Support Engineer to provide frontline IT support for clients. You will install, upgrade and troubleshoot hardware and software, and assist end users with clear, step-by-step guidance.

Responsibilities include solving daily PC and printer issues, setting up systems, managing tickets, and logging fixes. A degree in IT or related field and strong communication are preferred.