Dubai L1 IT Support Engineer - Network & Desktop
DiceTek UAE
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Job summary
DiceTek UAE is seeking a skilled L1 Technical Support Engineer to join their team in Dubai, United Arab Emirates. In this role, you will be responsible for providing first-level technical support across various IT services, ensuring a smooth operation of desktop, network, and telecommunications services.
The ideal candidate will have a strong technical background along with ITIL, MCSE, and CCNA certifications. Join us to enhance your career in a dynamic environment focused on customer service and technology.
Qualifications
- Experience in L1 technical support, service desk, desktop support, network support, or infrastructure support roles.
- Strong customer service mindset with excellent communication and follow-up skills.
- Ability to troubleshoot various technical issues including network, desktop, and user access.
Responsibilities
- Provide first-level technical support for internal and external users.
- Troubleshoot incidents and service requests related to systems and applications.
- Maintain and monitor desktop computing environment and ensure seamless services.
Skills
Education
Job description
DiceTek UAE is seeking a skilled L1 Technical Support Engineer to join their team in Dubai, United Arab Emirates. In this role, you will be responsible for providing first-level technical support across various IT services, ensuring a smooth operation of desktop, network, and telecommunications services.
The ideal candidate will have a strong technical background along with ITIL, MCSE, and CCNA certifications. Join us to enhance your career in a dynamic environment focused on customer service and technology.
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