Dubai L1 IT Support Engineer - Network & Desktop

DiceTek UAE; Dubai; On-site; AED 66,960 - 111,600; Full time

Job summary

DiceTek UAE is seeking a skilled L1 Technical Support Engineer to join their team in Dubai, United Arab Emirates. In this role, you will be responsible for providing first-level technical support across various IT services, ensuring a smooth operation of desktop, network, and telecommunications services.

The ideal candidate will have a strong technical background along with ITIL, MCSE, and CCNA certifications. Join us to enhance your career in a dynamic environment focused on customer service and technology.

Qualifications

• Experience in L1 technical support, service desk, desktop support, network support, or infrastructure support roles.
• Strong customer service mindset with excellent communication and follow-up skills.
• Ability to troubleshoot various technical issues including network, desktop, and user access.

Responsibilities

• Provide first-level technical support for internal and external users.
• Troubleshoot incidents and service requests related to systems and applications.
• Maintain and monitor desktop computing environment and ensure seamless services.

Skills

L1 technical support

Service desk operations

ITIL service management

Incident and request handling

Network troubleshooting

Desktop support

Office 365 support

Microsoft technologies

Telecommunication support

MCSE and CCNA knowledge

Education

ITIL certification

MCSE certification

CCNA certification

Office 365 certification

Job description

DiceTek UAE is seeking a skilled L1 Technical Support Engineer to join their team in Dubai, United Arab Emirates. In this role, you will be responsible for providing first-level technical support across various IT services, ensuring a smooth operation of desktop, network, and telecommunications services.

The ideal candidate will have a strong technical background along with ITIL, MCSE, and CCNA certifications. Join us to enhance your career in a dynamic environment focused on customer service and technology.