IT Support Specialist — Frontline Tech Help Desk

Uae Job Alert; Dubai; On-site; AED 50,000 - 80,000; Full time

Job summary

Uae Job Alert is looking for an IT Support Specialist based in Dubai to provide top-tier technical support to users. This role involves troubleshooting hardware and software issues, assisting new employees, and maintaining IT inventories.

The ideal candidate will have a Bachelor's degree in IT and 1-3 years of relevant experience in IT support or helpdesk roles. Excellent communication skills and the ability to work both independently and in a team are essential.

Qualifications

• 1–3 years of experience in IT support, helpdesk, or a similar role.
• Strong working knowledge of Windows and Mac OS platforms.
• Excellent verbal and written communication skills in English.

Responsibilities

• Provide technical support via phone, email, or chat.
• Diagnose and resolve hardware and software problems.
• Log and update support requests in the ticketing system.
• Conduct follow-ups with users to confirm resolution.

Skills

Troubleshooting

Customer support

Technical communication

Problem-solving

Education

Bachelor’s degree in Information Technology

Tools

Windows

Mac OS

Job description

Uae Job Alert is looking for an IT Support Specialist based in Dubai to provide top-tier technical support to users. This role involves troubleshooting hardware and software issues, assisting new employees, and maintaining IT inventories.

The ideal candidate will have a Bachelor's degree in IT and 1-3 years of relevant experience in IT support or helpdesk roles. Excellent communication skills and the ability to work both independently and in a team are essential.