Desktop Engineer – End-User Compute & IT Support

Halian | Managed Services, Recruitment Agency & Contract Staffing; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Halian is seeking a Desktop Engineer in Abu Dhabi to provide Level 1–2 support for desktop, laptop, printer, and peripheral issues. The role covers Windows OS, Office apps, AD, GP, device management, and security compliance in an on‑premises environment.

You will handle hardware deployments, imaging, software deployment, and asset lifecycle, while collaborating with cross‑functional teams to resolve escalations and ensure reliable end‑user computing services.

Qualifications

• 3–5 years of desktop support or end‑user computing experience.
• Strong hands‑on experience with Windows desktop operating systems and Microsoft Office applications.
• Experience supporting on‑premises environments, including Active Directory, Group Policy, and enterprise device management.

Responsibilities

• Provide Level 1 and Level 2 support for desktop, laptop, printer, and peripheral‑related issues.
• Install, configure, maintain, and troubleshoot Windows operating systems and enterprise applications.
• Support on‑premises Active Directory, Group Policy, file shares, and end‑user access requests.
• Manage hardware deployments, upgrades, device refreshes, and asset lifecycle activities.
• Perform break‑fix support, root cause analysis, and issue resolution for endpoint devices.
• Support office IT infrastructure, including meeting room technology, network connectivity, and workplace devices.
• Maintain endpoint security standards, patching, antivirus, and compliance requirements.
• Document incidents, service requests, and technical procedures within the ITSM platform.
• Collaborate with infrastructure, network, and application support teams to resolve escalated issues.

Skills

Windows OS

Active Directory

Group Policy

End-user support

IT security basics

ITSM tools

Customer service

Tools

ITSM tools

Job description

Halian is seeking a Desktop Engineer in Abu Dhabi to provide Level 1–2 support for desktop, laptop, printer, and peripheral issues. The role covers Windows OS, Office apps, AD, GP, device management, and security compliance in an on‑premises environment.

You will handle hardware deployments, imaging, software deployment, and asset lifecycle, while collaborating with cross‑functional teams to resolve escalations and ensure reliable end‑user computing services.