Desktop Engineer (m/f/d)

Halian; Abu Dhabi; On-site; AED 94,860 - 139,500; Full time

Job summary

Halian is seeking a Desktop Engineer in Abu Dhabi to provide on-site end-user computing support, maintenance, and administration. The role focuses on reliability, performance, and security of desktop devices, OS, peripherals, and workplace technology while delivering excellent customer support.

Responsibilities include Level 1–2 support for desktops, imaging, AD/GP, asset lifecycle, and collaboration with IT teams to resolve issues.

Qualifications

• 3–5 years of desktop support or end-user computing experience.
• Strong hands-on experience with Windows desktop operating systems and Microsoft Office applications.
• Experience supporting on-premises environments, including Active Directory, Group Policy, and enterprise device management.
• Knowledge of hardware troubleshooting, imaging, software deployment, and endpoint security tools.
• Experience with ITSM/ticketing tools and service management processes.
• Strong troubleshooting, communication, and customer service skills.

Responsibilities

• Provide Level 1 and Level 2 desktop, laptop, printer, and peripheral support.
• Install, configure, maintain, and troubleshoot Windows OS and enterprise applications.
• Support on-premises Active Directory, Group Policy, file shares, and end-user access requests.
• Manage hardware deployments, upgrades, device refreshes, and asset lifecycle activities.
• Perform break-fix support, root cause analysis, and issue resolution for endpoint devices.
• Support office IT infrastructure, including meeting room technology, network connectivity, and workplace devices.
• Maintain endpoint security standards, patching, antivirus, and compliance requirements.
• Document incidents, service requests, and technical procedures within the ITSM platform.
• Collaborate with infrastructure, network, and application support teams to resolve escalated issues.

Skills

Desktop support

Windows OS

Office apps

Troubleshooting

Customer service

Tools

Active Directory

Group Policy

Endpoint security tools

ITSM tools

Imaging tools

Job description

Desktop Engineer

Desktop Engineer is responsible for providing technical support, maintenance, and administration of the on-premises end‑user computing environment. The role focuses on ensuring reliability, performance, and security of desktop devices, operating systems, peripherals, and workplace technology while delivering excellent customer support to end users.

Key Responsibilities

• Provide Level 1 and Level 2 support for desktop, laptop, printer, and peripheral‑related issues.
• Install, configure, maintain, and troubleshoot Windows operating systems and enterprise applications.
• Support on‑premises Active Directory, Group Policy, file shares, and end‑user access requests.
• Manage hardware deployments, upgrades, device refreshes, and asset lifecycle activities.
• Perform break‑fix support, root cause analysis, and issue resolution for endpoint devices.
• Support office IT infrastructure, including meeting room technology, network connectivity, and workplace devices.
• Maintain endpoint security standards, patching, antivirus, and compliance requirements.
• Document incidents, service requests, and technical procedures within the ITSM platform.
• Collaborate with infrastructure, network, and application support teams to resolve escalated issues.

Requirements

• 3–5 years of desktop support or end‑user computing experience.
• Strong hands‑on experience with Windows desktop operating systems and Microsoft Office applications.
• Experience supporting on‑premises environments, including Active Directory, Group Policy, and enterprise device management.
• Knowledge of hardware troubleshooting, imaging, software deployment, and endpoint security tools.
• Experience with ITSM/ticketing tools and service management processes.
• Strong troubleshooting, communication, and customer service skills.

Preferred Certifications

• Microsoft Modern Desktop Administrator Associate
• CompTIA A+
• CompTIA Network+
• ITIL Foundation

We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique.