Department Manager

R&B Fashion; Dubai; On-site; AED 120,000 - 240,000; Full time

Job summary

R&B Fashion in Dubai, United Arab Emirates, seeks a capable retail leader to drive outstanding customer service and efficient store operations. You will support the Store Manager, oversee rosters and merchandising, and promote loyalty programs to maximize sales.

The role emphasizes staff development, adherence to brand standards, and maintaining security and stock controls while ensuring a positive customer experience.

Qualifications

• Must be fashionable, well-groomed with updated product knowledge to ensure minimal stock loss
• Knowledge of new product, trend and fashion directives to respond to customer needs
• Ensures retail staff provide highest levels of customer service to maximize sales
• Assists Store Manager in implementing operating procedures per company standards
• Ensures staff adhere to brand and company policies and procedures at all times
• Regularly audits store administration and resolves issues
• Manages daily roaster, leave and grievances of retail staff
• Maintains visual merchandising standards per VM guidelines
• Promotes the Club Apparel Loyalty Program for repeat sales
• Provides feedback to Store Manager and/or Area Manager regarding employees and products
• Maintains awareness and vigilance of store security at all times
• Keeps updated on brands for suggestive selling
• End to end store responsibility in absence of Store Manager
• Must be physically fit to stand extended hours and heavy lifting

Responsibilities

• Must be fashionable, well-groomed and possess updated product knowledge to ensure minimal stock loss
• Maintains knowledge of new product, trend and fashion directives to respond to customer needs
• Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
• Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
• Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
• Regularly audits own store administration and resolve any issues
• Manage the daily roaster, leave and grievances of the retail staff
• Maintain the visual merchandising standards at the stores all the time as per set VM standards
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be updated about the various brands of the group for suggestive selling to the customers
• End to end store responsibility in absence of Store Manager
• Must be physically fit to stand for extended hours and heavy lifting

Skills

Customer service

Sales leadership

Staff training

Visual merchandising

Security awareness

Tools

POS systems

Merchandising software

Job description

Job Description:

POSITION OBJECTIVE

• Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales


• Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures


• End to end store responsibility in absence of Store Manager


• Promote the Loyalty Program of the company for maximizing loyalty and repeat sales


• Provide feedback to the Store Manager and Area Manager with regards to employees and products

Key Responsibilities

• Must be fashionable, well-groomed and possess updated product knowledge to ensure minimal stock loss


• Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs


• Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales


• Assisting the Store Manager in implementation of operating procedures at the store as per the company standards


• Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times


• Regularly audits own store administration and resolve any issues


• Manage the daily roaster, leave and grievances of the retail staff


• Maintain the visual merchandising standards at the stores all the time as per set VM standards


• Promote the Club Apparel Loyalty Program of the company for repeat sales


• Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products


• Ensure awareness and vigilance at all times of security in the store without any negligence


• Must be updated about the various brands of the group for suggestive selling to the customers


• End to end store responsibility in absence of Store Manager


• Must be physically fit to stand for extended hours and heavy lifting