Department Manager

Inside Lvmh; Abu Dhabi; On-site; AED 300,000 - 480,000; Full time

Job summary

Inside LVMH in Abu Dhabi is seeking a Department Manager to support the Store Manager and drive the department’s organization, KPIs, merchandising, stock, sales, profitability and customer journey.

You will lead category initiatives, manage clienteling and CRM activities, supervise in-store visual merchandising, and develop the team to meet store goals in a luxury fashion environment. Strong selling and communication skills are essential.

Qualifications

• 5 years' experience in a supervisor role in Fashion/Luxury Sales.
• Bachelor's Degree or equivalent is preferred.
• Strong selling and communication skills are necessary.
• Excellent relationship skills, self-reliant, approachable and patient.
• Administration and financial skills.

Responsibilities

• Category Sales Management and Business Development: lead and develop the Department and monitor KPI performance.
• Client Management: leverage clienteling tools and deliver excellent customer service.
• Operations and Visual Merchandising: ensure proper merchandize management and store presentation.
• Team Management and Development: coach and organize the team and translate goals into actions.

Skills

Team leadership

Sales leadership

Customer service

Merchandising

Category analysis

CRM tools

Education

Bachelor's Degree

Tools

Retail management system

POS systems

Excel

Job description

The Department Manager works close to the Store Manager to support the Store's organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team and general day-by-day management.

Job responsabilities

Category Sales Management and Business Development

• Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
• Monitor and achieve category department performance with relevant KPIs.
• Analyse the category business, propose and implement action plans to improve results.
• Set category performance target for the team and individual with the Store Manager.
• Be sensitive to competitors' trading activities and give feedback to Store Manager.

Client Management

• Leverage all clienteling tools to achieve Department and Store business goals.
• Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities.
• Manage customer service quality, to meet customer expectations by offering excellent customer service standards.
• Improve Mystery Shopper Results with action plans.
• Implement appropriate CRM tools and develop loyal customer of product category.
• Act as brand category ambassador to educate VIP and new Clients.

Operations and Visual Merchandising

• Ensure that merchandize is properly managed, displayed, stored and maintained by team.
• Maintain inventory accuracy and shrink rates within company standards.
• Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
• Maintain the Visual Merchandising consistent with Company standards.
• Align periodically visual merchandising and sales performance.
• Make the best out of the display and proximity storage

Team Management and Development

• Discuss individual performance every month and coach team members
• Motivate the team so that they perform at their highest level to meet their individual and store objectives
• Organize the team in an efficient manner according to business needs and delegate responsibility
• Translate strategic and business goals into concrete and individual actions and objectives
• Conduct category training to the team
• Execute the in-store training routine set by the Store Manager

Profile

• 5 years' experience in a supervisor role in Fashion/Luxury Sales with exposure to the relevant category
• Bachelor's Degree or equivalent is preferred
• Manages his/ her image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills, self-reliant, approachable and patient
• Confidence, organizational skills, professionalism
• Client focus with great business acumen
• Administration and financial skills
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for fashion/luxury industry.