Demo & Delivery Specialist (UAE National)

Al Tayer Group; Abu Dhabi; On-site; AED 100,000 - 167,000; Full time

Job summary

Al Tayer Group in Abu Dhabi seeks a Customer Service Specialist to coordinate vehicle handovers, align with PDI and sales for timely delivery, and ensure top-tier customer experience. The role requires a degree or automotive vocational background and 2 years in customer service, with fluency in Arabic and English.

You will guide customers through configuration, explain features and warranties, and connect them with the service department while maintaining accurate delivery records.

Qualifications

• Bachelor's degree or automotive vocational route.
• 2 years of customer service experience.
• Good knowledge of automobile sales and customer handling.

Responsibilities

• Coordinate between customers and internal departments to ensure smooth vehicle handover with high service quality.
• Liaise with PDI and sales to schedule handover appointments.
• Prepare a Vehicle Configuration Record before delivery.
• Notify customers of delays or changes to requirements to ensure smooth handover.
• Explain vehicle features and warranties to new owners to enhance experience.
• Introduce customers to the service department and coordinate with logistics for deliveries.
• Maintain delivery records and deliver daily status reports to line manager.

Skills

Bilingual Arabic English

Attention to detail

Dynamic and proactive

Education

Degree in any discipline or automotive vocational route

Job description

Responsibilities

Functional Roles and Responsibilities

• To coordinate between customers and concerned internal departments to ensure smooth conclusion of vehicle handover while providing the highest degree of customer service at all times in accordance with the company sales policies and procedures
• Liaise with PDI department on vehicle readiness and accordingly, schedule handover appointments in coordination with the sales department
• Prepare a Vehicle Configuration Record prior to delivery of the vehicle
• Liaise with the customer including prior notification of delays, changes in the requirements and specifications etc., if any, in order to ensure smooth conclusion of vehicle handover
• As and when required, ensure handover of a vehicle outside the company, ensuring the same standards of customer service are upheld
• Stay up to date on vehicle operational features and latest innovations as well as other technical and non-technical car related information. Provide comprehensive explanation to new car owners about the vehicle with a view to improving the customer experience
• Ensure that the customer is aware of all available extras, accessories and warranties
• Provide highest degree of customer service and satisfaction at all times in accordance with the company sales policies and procedures to maximize future recommendation or repeat sales
• Introduce the customer to the service department
• Liaise with the sales advisors on the registration process, coordinate with logistics for the deliveries made via recoveries, etc. in order to ensure seamless integration of the various processes linked to vehicle handover
• Maintain accurate and timely records on delivery status, including sending a daily report of cars delivered to the line manager
• Ensure details of all vehicle transactions are accurately completed (delivery documents i.e. checklists, delivery notes, extended warranty etc) & recorded and registered with sales administration
• Work as part of a cohesive customer focused team to promote enhanced levels of customer service

Qualifications

Education/Certification and Continued Education

• Degree in any discipline or through automotive vocational route

Years of Experience

• 2 Years experience in a Customer service environment

Knowledge and Skills

• Good knowledge of automobile sales gained through formal training or work experience. bilingual (Arabic and English)
• Attention to details and concern for quality
• Dynamic and proactive personality