Demo & Delivery Specialist

Al Tayer Group; Abu Dhabi; On-site; AED 70,000 - 100,000; Full time

Job summary

Al Tayer Motors in the UAE seeks a Vehicle Handover Coordinator to liaise between customers and internal departments, ensuring a premium handover experience aligned with sales policies.

You will manage vehicle readiness, briefing customers on features, and guiding them to the service department, with a focus on accuracy and timely communication.

Qualifications

• Degree in any discipline or automotive vocational route.
• At least 2 years of experience in a customer service environment.
• Bilingual in Arabic and English with good attention to detail.
• Dynamic and proactive personality.

Responsibilities

• Coordinate between customers and internal departments to ensure smooth handover.
• Prepare a Vehicle Configuration Record prior to delivery.
• Notify customers of delays or changes to requirements.
• Schedule handover appointments with the sales department.
• Introduce the customer to the service department.
• Maintain delivery status records and send daily reports.
• Ensure delivery documents are completed and filed.
• Stay updated on vehicle features and innovations to educate customers.
• Explain available extras, accessories, and warranties.
• Coordinate with logistics for deliveries via recoveries.
• Work as part of a customer-focused team to enhance service.

Skills

Bilingual Arabic-English

Customer service

Attention to detail

Proactive personality

Education

Degree in any discipline

Job description

Job description

To coordinate between customers and concerned internal departments to ensure smooth conclusion of vehicle handover while providing the highest degree of customer service at all times in accordance with the company sales policies and procedures

Al Tayer Motors is a premium destination for luxury automotive excellence in the UAE, representing some of the world’s most prestigious brands. We believe that our people are our greatest strength. With a team of approximately 3000 professionals representing more than 42 nationalities, we foster an inclusive environment where everyone has the opportunity to grow, achieve, and thrive.

Our success is rooted in the richness of our organizational culture, global outlook and the diverse experiences that come together to form a truly high-performing team. Our culture is built on the belief that luxury is not just about the vehicles we offer, but the people who bring those brands to life. Whether in customer service or technical expertise, every role plays a vital part in delivering the exceptional luxury experience our brands are known for.

Innovation at Al Tayer Motors goes beyond technology — it’s about empowering our people to exceed expectations and shaping meaningful experiences that inspire excellence. By nurturing their talent and embracing diverse viewpoints, we continue to set benchmarks in the luxury automotive sector — where every detail matters, and every experience is elevate.

Functional Roles and Responsibilities

• Liaise with PDI department on vehicle readiness and accordingly, schedule handover appointments in coordination with the sales department
• Prepare a Vehicle Configuration Record prior to delivery of the vehicle
• Liaise with the customer including prior notification of delays, changes in the requirements and specifications etc., if any, in order to ensure smooth conclusion of vehicle handover
• As and when required, ensure handover of a vehicle outside the company, ensuring the same standards of customer service are upheld
• Stay up to date on vehicle operational features and latest innovations as well as other technical and non-technical car related information. Provide comprehensive explanation to new car owners about the vehicle with a view to improving the customer experience
• Ensure that the customer is aware of all available extras, accessories and warranties
• Provide highest degree of customer service and satisfaction at all times in accordance with the company sales policies and procedures to maximize future recommendation or repeat sales
• Introduce the customer to the service department
• Liaise with the sales advisors on the registration process, coordinate with logistics for the deliveries made via recoveries, etc. in order to ensure seamless integration of the various processes linked to vehicle handover
• Maintain accurate and timely records on delivery status, including sending a daily report of cars delivered to the line manager
• Ensure details of all vehicle transactions are accurately completed (delivery documents i.e. checklists, delivery notes, extended warranty etc) & recorded and registered with sales administration
• Work as part of a cohesive customer focused team to promote enhanced levels of customer service

Qualifications

Education/Certification and Continued Education

• Degree in any discipline or through automotive vocational route

Years of Experience

• 2 Years experience in a Customer service environment

Knowledge and Skills

• Good knowledge of automobile sales gained through formal training or work experience. bilingual (Arabic and English)
• Attention to details and concern for quality
• Dynamic and proactive personality