Debt Recovery Specialist – Rent-a-Car (UAE)

VESLA MOTORS L.L.C

Dubai

On-site

AED 33,000 - 45,000

Full time

7 days ago

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Job summary

VESLA MOTORS L.L.C in Dubai is seeking a Debt Collector for our Rent a Car team. You will be responsible for recovering overdue payments, following up on outstanding rental balances, negotiating settlements, and ensuring maximum recovery of debts in line with company policies and UAE regulations.

The ideal candidate will have 2–5 years of debt collection experience, excellent English communication, and a professional yet firm approach.

Qualifications

2–5 years of proven debt collection experience.
Knowledge of UAE debt collection practices.
Strong negotiation and persuasiveness.
Excellent communication and customer-handling skills.
Ability to handle difficult customers professionally.
Familiarity with ledgers and payment settlements.
Valid UAE driving license is advantageous.

Responsibilities

Contact customers with overdue payments through phone, WhatsApp, emails, and direct follow-ups.
Recover outstanding rental payments, fines, Salik charges, and other amounts.
Review customer ledgers and identify overdue and high-risk accounts.
Negotiate payment arrangements and settlements with customers.
Conduct regular follow-ups with customers who missed payments.
Achieve daily, weekly, and monthly debt recovery targets.
Escalate unresolved cases to management for further action.
Maintain proper documentation of communications and actions.