Credit & Collection & Customer Relations Executive

Qureos; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Qureos in Dubai, UAE, seeks a Credit & Collection / Customer Relations Executive to manage customer accounts, pursue outstanding payments, and maintain accurate records while delivering professional service. The role blends finance and sales support with CRM and data management responsibilities in a fast-paced environment.

The ideal candidate will have collections and administration experience, strong communication skills, attention to detail, and the ability to work independently.

Qualifications

• Bachelor's degree in IT, business, finance, accounting or related field.
• Experience in credit, collections, customer service, or admin roles.
• Strong written and verbal English communication skills.
• Good knowledge of Microsoft Office and general computer applications.
• Strong data-entry and administrative skills.
• Excellent interpersonal and customer service skills.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and meet deadlines.
• Strong attention to detail and organizational skills.

Responsibilities

• Credit & collections: follow up on invoices and overdue payments.
• Provide professional customer service and respond to inquiries via phone and email.
• Maintain accurate statements and document collection activities.
• Prepare monthly collection and account reports.
• Support sales with account information and follow-ups.
• Coordinate with Finance, Sales, Administration to resolve issues.

Skills

English communication

Data entry

Interpersonal skills

Administrative skills

Working under pressure

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office

CRM systems

ERP systems

Accounting software

Job description

Credit & Collection / Customer Relations Executive

Job Title: Credit & Collection & Customer Relations Executive

Department: Finance / Sales Administration

Reports To: Finance Manager / General Manager

Location: Dubai, UAE

Employment Type: Full-Time

JOB SUMMARY

We are looking for a motivated and results-oriented Credit & Collection & Customer RelationsExecutive to manage customer accounts, follow up on outstanding payments, maintain accurate account records, and provide professional customer service.

The ideal candidate should have strong communication and interpersonal skills, experience in collections and administration, good attention to detail, and the ability to work independently in a fast-paced environment. Experience in sales support and customer relationship management will be an advantage.

KEY RESPONSIBILITIES

1. Credit & Collections

• Follow up with customers regarding outstanding invoices and overdue payments.
• Conduct professional collection calls and communicate payment terms, approved payment channels, and applicable penalties.
• Maintain accurate and updated customer statements of account.
• Monitor customer payment status and follow up proactively to achieve collection targets.
• Escalate long-outstanding or problematic accounts to management.
• Maintain proper records of collection activities and customer commitments.
• Support the preparation of monthly collection and account reports.

2. Customer Service & Relationship Management

• Handle customer inquiries through telephone, email, and other communication channels.
• Build and maintain positive relationships with customers.
• Resolve customer concerns related to accounts, payments, orders, and services.
• Provide clear information regarding payment procedures and company policies.
• Ensure a high level of customer satisfaction and professional service.

3. Administration & Data Management

• Prepare and maintain customer records, statements, reports, and other administrative documents.
• Verify information and ensure accurate data entry into company systems.
• Prepare monthly standard reports and ad-hoc reports as required.
• Maintain organized documentation and support internal administrative processes.
• Assist management with account-related information and reporting.

4. Sales & Commercial Support

• Support the sales team with customer account information and follow-ups.
• Assist in maintaining existing customer relationships and identifying opportunities for additional business.
• Communicate with customers regarding products, services, payment terms, and account status.
• Support promotional and marketing activities where required.

5. Team & Operational Support

• Coordinate with Finance, Sales, Administration, and other departments to resolve customer and account-related issues.
• Work effectively with minimal supervision.
• Assist colleagues and contribute to overall team performance.
• Maintain professionalism and accuracy while working under pressure.

KEY PERFORMANCE INDICATORS (KPIs)

• Collection efficiency and achievement of monthly collection targets.
• Reduction of overdue customer accounts.
• Accuracy and timely updating of statements of account.
• Timely completion of reports.
• Customer satisfaction and response time.
• Accuracy of data entry and documentation.
• Effective coordination with Sales and Finance departments.

REQUIRED QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Information Technology, Business Administration, Finance, Accounting, or related field.
• Previous experience in credit and collections, customer service, administration, sales support, or financial services.
• Strong written and verbal English communication skills.
• Good knowledge of Microsoft Office and general computer applications.
• Strong data-entry and administrative skills.
• Excellent interpersonal and customer service skills.Ability to work independently with minimal supervision.
• Ability to work under pressure and meet deadlines.
• Strong attention to detail and organizational skills.

PREFERRED EXPERIENCE

• Experience handling customer accounts and payment follow-ups.
• Experience preparing statements of account and collection reports.
• Experience working with CRM, ERP, accounting, or database systems.
• Previous team-lead or supervisory experience.
• Experience in sales and marketing support.