Data Entry Quality Review Agent

Dicetek LLC; Abu Dhabi; On-site; AED 40,000 - 56,000; Full time

Job summary

Dicetek LLC is seeking a detail-oriented professional to support application processing and document review in a Retail Banking context, with emphasis on Auto Finance and related banking operations.

The role requires strong data entry skills, adherence to UAE banking practices, and effective communication with frontline staff to resolve discrepancies and ensure compliant submissions.

Qualifications

• Bachelor’s degree or equivalent in Business, Finance, Banking, or related field.
• Experience in Retail Banking, Auto Finance, banking operations, application processing, data entry, or quality control.
• Prior experience in application/document review and resolving processing discrepancies preferred.
• No specific professional certification required unless mandated under the Bank’s applicable requirements.

Responsibilities

• Meet the KPIs defined by Management for timely and accurate application processing in the designated systems.
• Review applications to ensure they are complete, accurate, error-free, and compliant with applicable policies and procedures before submission to OPS – Assets Support Operations.
• Ensure all cases are processed in accordance with ADIB product guidelines, policies and procedures, due-diligence requirements, and applicable Do’s and Don’ts.
• Identify application discrepancies or policy deviations and coordinate with frontline sales staff for timely clarification and correction.
• Review rejected applications, ensure all rejection reasons and identified discrepancies are adequately addressed, and re-submit cases to the relevant department.
• Maintain accurate and up-to-date MIS, trackers, and records in line with business and management requirements.
• Support adhoc operational activities and assignments as required by the business.
• Identify process gaps, recurring errors, and opportunities for improvement, and support corrective actions to enhance operational efficiency, FPR, TAT, and customer experience.
• Ensure strict adherence to ADIB policies, procedures, controls, and applicable regulatory requirements.
• Complete all mandatory and role-specific training assigned for continuous development and maintenance of required competencies.

Skills

Retail Banking knowledge

Auto Finance

Stakeholder management

Data entry

Attention to detail

Policy adherence

Communication skills

Education

Bachelor’s degree or equivalent in Business/Finance

Tools

MS Office

Excel

Job description

Qualifications & Experience

• Bachelor’s degree or equivalent qualification, preferably in Business, Finance, Banking, or a related field
• Relevant experience in Retail Banking, Auto Finance, banking operations, application processing, data entry, or quality control
• Prior experience in application/document review and resolving processing discrepancies would be preferred
• No specific professional certification required, unless mandated under the Bank’s applicable requirements

Specialist Skills / Technical Knowledge Required For This Role

• Broad knowledge of Retail Banking products and services, preferably Auto Finance.
• Business communication skills, both written and verbal
• Proficiency in MS Office applications, particularly Excel.
• Strong computer, data-entry and typing skills, with a high level of accuracy and attention to detail.
• Good Knowledge of UAE banking practices, regulations & risks.
• Ability to effectively manage internal stakeholders in a professional and mature manner.
• Relevant experience in Retail Banking, Auto Finance, banking operations, application processing, data entry, or quality control

Key Accountabilities Of The Role

• Meet the KPIs defined by Management for timely and accurate application processing in the designated systems.
• Review applications to ensure they are complete, accurate, error-free, and compliant with applicable policies and procedures before submission to OPS – Assets Support Operations.
• Ensure all cases are processed in accordance with ADIB product guidelines, policies and procedures, due-diligence requirements, and applicable Do’s and Don’ts.
• Identify application discrepancies or policy deviations and coordinate with frontline sales staff for timely clarification and correction.
• Review rejected applications, ensure all rejection reasons and identified discrepancies are adequately addressed, and re-submit cases to the relevant department.
• Maintain accurate and up-to-date MIS, trackers, and records in line with business and management requirements.
• Support adhoc operational activities and assignments as required by the business.
• Identify process gaps, recurring errors, and opportunities for improvement, and support corrective actions to enhance operational efficiency, FPR, TAT, and customer experience.
• Ensure strict adherence to ADIB policies, procedures, controls, and applicable regulatory requirements.
• Complete all mandatory and role-specific training assigned for continuous development and maintenance of required competencies.