Cybersecurity SaaS Customer Success Lead

Palo Alto Networks; Abu Dhabi; Presencial; AED 120.000 - 180.000; Jornada completa

Descripción de la vacante

Palo Alto Networks Unit 42 is seeking experienced SaaS sales or customer success professionals with cybersecurity domain expertise to drive adoption and upsell of services. You will lead onboarding and ensure customers achieve full value from our offerings.

In this role you will own the customer journey, drive renewals, and build trusted advisor relationships with executives and stakeholders. Collaboration with sales and consulting is essential.

Formación

• Experience building out programs and initiatives in evolving organizations.
• Strong consulting and project management with trusted-advisor capabilities.
• Data-driven approach with process discipline.
• Ability to engage with client teams across technical levels.

Responsabilidades

• Own onboarding adoption and advocacy across a customer portfolio.
• Provide high-touch outreach post-close to shepherd onboarding.
• Drive adoption and ensure timely application of offerings.
• Ensure customers are measurably satisfied with the service.
• Identify upsell and renewal opportunities to grow revenue.
• Facilitate renewals and develop trusted advisor relationships.
• Be the first line of defense for support requests and coordinate resolutions.
• Map services to customer business challenges and desired outcomes.
• Influence service and product roadmap via customer feedback.
• Partner with Sales and Consulting to apply processes across teams.

Conocimientos

Consulting

Project management

Customer advocacy

Data-driven

Cross-functional collaboration

Communication

Team player

Multi-tasking

Herramientas

Tableau

Descripción del empleo

Palo Alto Networks Unit 42 is seeking experienced SaaS sales or customer success professionals with cybersecurity domain expertise to drive adoption and upsell of services. You will lead onboarding and ensure customers achieve full value from our offerings.

In this role you will own the customer journey, drive renewals, and build trusted advisor relationships with executives and stakeholders. Collaboration with sales and consulting is essential.