Cybersecurity Client Success & Growth Lead

CloudSEK; Dubai; On-site; AED 240,000 - 420,000; Full time

Benefits offered by this job

Flexible working hours

Food and beverages provided at office

Job summary

CloudSEK in Dubai seeks a seasoned Technical Client Account Manager to ensure customers realize the full value of our cybersecurity solutions. You will onboard clients, manage strategic relationships, and act as a trusted advisor to drive successful outcomes.

The role blends customer advocacy with technical insight and a sales mindset to support regional renewals and expansion. You will coordinate with sales, product, and technical teams to optimize performance and deliver quarterly business

Qualifications

• Proven experience in customer success and client account management within cybersecurity.
• Strong understanding of cybersecurity concepts, technologies, and market trends.
• Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels.
• Strong negotiation skills and analytical mindset.

Responsibilities

• Customer Onboarding: Own the onboarding process, ensuring customers are effectively integrated and trained on our solutions.
• Relationship Management: Foster strong relationships with key customer stakeholders, acting as a trusted advisor to understand their needs and challenges.
• Proactive Engagement: Monitor customer health metrics and proactively address issues, providing guidance on best practices and optimization strategies.
• Conduct Business Reviews: Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement.
• Internal Collaboration: Work closely with sales, product, and technical teams to ensure a seamless customer experience and to gather feedback for product improvement.
• Technical Expertise: Demonstrate value -Triage customer portals on a regular basis and share critical threats reports.
• Customer Advocacy: Serve as the voice of the customer within the organization, advocating for their needs and ensuring alignment with our business objectives.
• Reporting and Metrics: Establish and track KPIs to measure the success of customer success initiatives and report on customer health and satisfaction.
• Revenue target: Ensure timely renewals and carry targets for regional NRR achievement and expansion quota.
• Maintain partner relationships: Collaborate with the partners for smooth renewal and develop a winning strategy for revenue expansion.
• Customer Engagement: Organize customer engagement events in collaboration with the marketing team.

Skills

Customer success

Client account management

Cybersecurity concepts

Stakeholder engagement

Negotiation skills

Education

Bachelor’s degree in Cybersecurity

Job description

CloudSEK in Dubai seeks a seasoned Technical Client Account Manager to ensure customers realize the full value of our cybersecurity solutions. You will onboard clients, manage strategic relationships, and act as a trusted advisor to drive successful outcomes.

The role blends customer advocacy with technical insight and a sales mindset to support regional renewals and expansion. You will coordinate with sales, product, and technical teams to optimize performance and deliver quarterly business