CX Programme Delivery Lead

99brightminds; Abu Dhabi; On-site; AED 600,000 - 800,000; Full time

Job summary

99Bright Minds seeks a CX Delivery Manager in Abu Dhabi to build and run the customer experience programme portfolio for a multi-site organization. You will guard delivery gates for new initiatives, ensure the built experience matches the design, and run the CX governance model.

The 12-month contract focuses on network-wide CX initiatives, such as in-store elements and rebranding, with emphasis on oversight, supplier coordination and timely delivery.

Qualifications

• 7+ years in Programme Management, Transformation or Product Owner roles.
• Experience delivering network-wide rollout of a physical/brand element.
• Experience running quality/conformity control against design standards.
• Governance or secretariat experience with executive papers.

Responsibilities

• Build and maintain the CX programme portfolio: scope, schedule, cost, dependencies and status in one register.
• Run network-wide CX initiatives end to end (e.g., uniforms, scent, music, in-store elements) from scoping to implementation and close-out.
• Check CX conformity on initiatives in delivery: confirm built matches design and raise deviations before handover.
• Act as guardian of delivery gates for new initiatives with complete papers, evidence and entry/exit criteria.
• Run CX governance: department sprints and the CX Committee (calendars, agendas, papers, minutes, actions).
• Track schedule adherence across the portfolio and escalate slippage early with options.
• Coordinate with Operations, Build & Engineering and Marketing on implementation and site readiness.
• Track benefits and performance results from delivered initiatives.

Skills

Programme Management

Transformation

Product Ownership

Governance

Vendor management

Executive reporting

Stakeholder management

Job description

99Bright Minds seeks a CX Delivery Manager in Abu Dhabi to build and run the customer experience programme portfolio for a multi-site organization. You will guard delivery gates for new initiatives, ensure the built experience matches the design, and run the CX governance model.

The 12-month contract focuses on network-wide CX initiatives, such as in-store elements and rebranding, with emphasis on oversight, supplier coordination and timely delivery.