CX Manager — Banking Journeys Lead (Contract, Sharjah)

Huxley; Sharjah; On-site; AED 167,000 - 234,000; Full time

Job summary

Huxley in the United Arab Emirates (Sharjah) is seeking a CX Manager for a 4-month onsite assignment in Sharjah. ASAP start.

You will lead voice of the customer across a major wholesale banking transformation, optimise journeys, and ensure adoption and readiness across onboarding, trade finance, cash management, and servicing channels. You'll collaborate with vendors and stakeholders to align solutions with business needs, deliver user-centric experiences, and support business readiness through

Qualifications

• Experience designing, reviewing, and optimizing customer journeys across digital banking channels.
• Strong understanding of corporate onboarding, trade finance, cash management, and servicing processes.
• Ability to collaborate with vendors and stakeholders to align solutions with customer and business needs.
• Experience supporting transformation programs through discovery, design reviews, UAT, and business readiness activities.
• Skilled in identifying journey improvements and enhancing user experience within platform capabilities.

Responsibilities

• Lead customer journey optimization across onboarding, trade finance, cash management and servicing channels.
• Review and align journeys with business objectives, user expectations and brand standards.
• Collaborate with vendors and stakeholders to ensure solutions meet customer and business needs.

Skills

Customer Journey Management

Wholesale Banking Expertise

Stakeholder & Vendor Management

Digital Transformation & UAT

UX & Business Analysis

Job description

Huxley in the United Arab Emirates (Sharjah) is seeking a CX Manager for a 4-month onsite assignment in Sharjah. ASAP start.

You will lead voice of the customer across a major wholesale banking transformation, optimise journeys, and ensure adoption and readiness across onboarding, trade finance, cash management, and servicing channels. You'll collaborate with vendors and stakeholders to align solutions with business needs, deliver user-centric experiences, and support business readiness through