CX Delivery Lead: Program & Change Orchestrator

Robusta Technology Group (RTG); Abu Dhabi; On-site; AED 300,000 - 500,000; Full time

Job summary

Robusta Technology Group (RTG) is seeking an experienced Delivery Manager to govern and orchestrate CX delivery across the company’s portfolio. You will define ways of working, ensure alignment between design intent and implementation, and drive initiatives from concept to execution with strong governance.

The role requires coordinating across operations, digital, engineering, marketing, procurement, and CX functions while maintaining delivery discipline and governance standards.

Qualifications

• Minimum 7 years of experience in PM/portfolio/PMO or transformation delivery.
• Experience managing complex programs, governance forums, risks and dependencies.
• Ability to coordinate across operations, digital, engineering, marketing, procurement, and CX.
• Backgrounds include CX Program Manager, Transformation Manager, PMO Lead, Portfolio Manager, or Operations Transformation Lead.

Responsibilities

• Define ways of working, govern implementation, and ensure initiatives move from concept to execution.
• Govern and orchestrate the delivery of CX initiatives across the portfolio, ensuring alignment between design intent and implementation.
• Define and endorse scopes for experimentation of new initiatives.
• Manage complex programs, executive governance forums, risks and dependencies, stakeholder coordination, and benefits realization.
• Coordinate across operations, digital, engineering, marketing, procurement, and CX functions while maintaining delivery discipline and governance standards.

Skills

Program management

Portfolio management

PMO

Transformation delivery

Operational governance

Stakeholder coordination

Risk management

Dependencies management

Delivery governance

Cross-functional collaboration

Job description

Robusta Technology Group (RTG) is seeking an experienced Delivery Manager to govern and orchestrate CX delivery across the company’s portfolio. You will define ways of working, ensure alignment between design intent and implementation, and drive initiatives from concept to execution with strong governance.

The role requires coordinating across operations, digital, engineering, marketing, procurement, and CX functions while maintaining delivery discipline and governance standards.