Delivery Manager - 3 Months - On-site - Octopus by RTG - Abu Dhabi

robusta; Abu Dhabi; On-site; AED 500,000 - 750,000; Full time

Job summary

Robusta is seeking an experienced Delivery Manager to govern and orchestrate CX initiatives across the company’s portfolio. You will define ways of working, ensure alignment between design intent and execution, and drive initiatives from concept to execution with strong governance.

The role requires managing complex programs, executive governance forums, risks, dependencies, and benefits realization while coordinating across operations, digital, engineering, marketing, procurement, and CX

Qualifications

• 7+ years of experience in program/portfolio management.
• Strong governance, risk, and dependency management.
• Experience with complex programs and executive governance forums.
• Ability to coordinate across operations, digital, engineering, marketing, procurement, CX.

Responsibilities

• Define ways of working, govern implementation, and move initiatives from concept to execution.
• Govern CX initiatives across the portfolio, aligning design intent with implementation.
• Define scopes for experimentation of new initiatives.
• Manage complex programs, executive governance forums, risks, dependencies, stakeholders, and benefits realization.
• Coordinate across operations, digital, engineering, marketing, procurement, and CX while maintaining governance.

Skills

Program Management

Portfolio Management

PMO

Transformation Delivery

Operational Governance

Job description

About the Role

We are looking for an experienced Delivery Manager to govern and orchestrate the delivery of customer experience (CX) initiatives across the company’s portfolio. The ideal candidate will define ways of working, ensure alignment between design intent and implementation, and drive initiatives successfully from concept to execution while maintaining strong governance and delivery standards.

Roles and Responsibilities

• Define ways of working, govern implementation, and ensure initiatives move successfully from concept to execution.
• Govern and orchestrate the delivery of customer experience initiatives across the company’s portfolio, ensuring alignment between design intent and implementation.
• Define and endorse scopes for experimentation of new initiatives.
• Manage complex programs, executive governance forums, risks and dependencies, stakeholder coordination, and benefits realization.
• Coordinate across operations, digital, engineering, marketing, procurement, and CX functions while maintaining delivery discipline and governance standards.

• Minimum 7 years of experience in Program Management, Portfolio Management, PMO, Transformation Delivery, or Operational Governance.
• Strong experience managing complex programs, executive governance forums, risk and dependency management, stakeholder coordination, and benefits realization.
• Ability to work across operations, digital, engineering, marketing, procurement, and CX functions while maintaining delivery discipline and governance standards.
• Ideal backgrounds include CX Program Manager, Transformation Manager, PMO Lead, Portfolio Manager, or Operations Transformation Lead, with experience in large-scale network rollouts and enterprise change initiatives.