CX Delivery Lead – Program & Governance

Robusta Studio; Abu Dhabi; On-site; AED 350,000 - 550,000; Full time

Job summary

Robusta Studio in Abu Dhabi seeks an experienced Delivery Manager to govern CX initiatives across the portfolio. You will define ways of working, ensure alignment between design intent and implementation, and drive initiatives from concept to execution with strong governance and delivery standards.

You'll manage complex programs, executive governance forums, risks and dependencies, and stakeholder coordination across operations, digital, engineering, marketing, procurement and CX.

Qualifications

• Minimum 7 years of experience in Program Management, Portfolio Management, PMO, Transformation Delivery, or Operational Governance.
• Strong experience managing complex programs, executive governance forums, risk and dependency management, stakeholder coordination, and benefits realization.
• Ability to work across operations, digital, engineering, marketing, procurement, and CX functions while maintaining delivery discipline and governance standards.
• Ideal backgrounds include CX Program Manager, Transformation Manager, PMO Lead, Portfolio Manager, or Operations Transformation Lead, with experience in large-scale network rollouts and enterprise change initiatives.

Responsibilities

• Define ways of working, govern implementation, and ensure initiatives move successfully from concept to execution.
• Govern and orchestrate the delivery of customer experience initiatives across the company's portfolio, ensuring alignment between design intent and implementation.
• Define and endorse scopes for experimentation of new initiatives.
• Manage complex programs, executive governance forums, risks and dependencies, stakeholder coordination, and benefits realization.
• Coordinate across operations, digital, engineering, marketing, procurement, and CX functions while maintaining delivery discipline and governance standards.

Skills

Delivery governance

Program Management

Portfolio Management

PMO

Transformation Delivery

Operational Governance

Stakeholder coordination

Risk management

Benefits realization

Executive governance forums

Job description

Robusta Studio in Abu Dhabi seeks an experienced Delivery Manager to govern CX initiatives across the portfolio. You will define ways of working, ensure alignment between design intent and implementation, and drive initiatives from concept to execution with strong governance and delivery standards.

You'll manage complex programs, executive governance forums, risks and dependencies, and stakeholder coordination across operations, digital, engineering, marketing, procurement and CX.