Customer Support (Arabic)

ML Hires; Abu Dhabi; Remote; AED 60,000 - 90,000; Full time

Benefits offered by this job

Work-from-home stipend

Mental health days

Life insurance coverage

Co-working space allowance

Company-provided laptop and tech

Job summary

ML Hires is seeking an Arabic-speaking Customer Support Specialist to serve our Arabic-speaking customers in a fully remote role.

Responsibilities include handling inquiries in Arabic and English, resolving issues, and maintaining accurate interaction records to ensure a high-quality customer experience.

Qualifications

• Fluent in Arabic and English (spoken and written).
• Customer support experience preferred.
• Strong communication and problem-solving skills.
• Comfortable with CRM/support software.
• Reliable internet for remote work.

Responsibilities

• Respond to customers in Arabic and English via phone, chat, or email.
• Resolve issues accurately and professionally.
• Translate and relay info between customers and internal teams.
• Keep detailed, accurate records of interactions.
• Support a consistently high-quality customer experience.

Skills

Arabic language

English language

Job description

We're hiring an Arabic-speaking Customer Support Specialist to serve our Arabic-speaking customers in a fully remote role.

Key Responsibilities

• Respond to customers in Arabic and English via phone, chat, or email
• Resolve issues accurately and professionally
• Translate and relay info between customers and internal teams
• Keep detailed, accurate records of interactions
• Support a consistently high-quality customer experience

Requirements

• Fluent in Arabic and English (spoken and written)
• Customer support experience preferred
• Strong communication and problem-solving skills
• Comfortable with CRM/support software
• Reliable internet for remote work

Benefits

• Work-from-home stipend
• Mental health days
• Life insurance coverage
• Co-working space allowance
• Company-provided laptop and tech