Customer Success Manager — Modern Communications (Dubai)

Customer Success Manager - Microsoft, Dubai; Dubai; On-site; AED 446,400 - 669,600; Full time

Job summary

Microsoft in Dubai is seeking a dedicated Customer Success Manager to drive the architecture, enablement, and usage of Microsoft Modern Communications workloads including Phone System, Voice, Teams, and Devices. You will partner with account teams to win large-scale deployments and accelerate time to usage.

The role requires deep experience in Unified Communications and a proven ability to map business processes to product capabilities, while guiding customers through migration paths and

Qualifications

• We are looking for a passionate, forward-thinking, results-oriented individual contributor with exceptional operational discipline.
• Demonstrable years of experience in Unified Communications, Telephony, customer support, customer success management or technical discipline preferred.
• Deep experience with, and ability to explain key benefits, trade-offs, and architectures relating to network routing, telecommunication platforms; voice applications & integration and networks required.
• Technical experience with design, configuration and implementation of infrastructure in Microsoft Teams Meetings, Phone System, Direct Routing, Devices supporting Meeting Rooms Solutions (Microsoft Surface Hub & OEM Devices) and Calling, interoperability with 3rd party Meetings & Phone System solutions and management required.
• Knowledge of benefits of Teams vs competitor products and business offerings
• Understand the business transformation, and quickly pivot to how Teams can accelerate and enable that transformation
• Proven ability to map the customer’s business process and needs to product capability and solution areas.
• Ability to Influence key executives and stakeholders within a customer
• Ability to work in an incubation style set up, contribute to the overall strategy and work independently.
• Desire and ability to grow and shift technical skills and aptitude as solutions evolve.
• Ability to shift conversation and delivery between business executives and IT decision makers.
• Client-facing solutions delivery experience is preferred

Responsibilities

• Be the consumption subject matter expert with the ability to lead technical presentations, demonstrations, workshops, design architecture, highlight integrations, and produce production ready pilots for Teams Phone, Voice, Meetings, Calling and Devices ensuring customer security and compliance requirements are met.
• Discuss benefits of Microsoft Phone System, Calling Plans, Teams vs competitor products and business offerings with customers.
• Guide customers through Microsoft Solutions, Devices, Service and Partner offerings.
• Guide a customer through the Skype for Business to Teams transition.
• Map a customer business process to Microsoft capabilities and solutions.
• Collaborate with account members and assess accounts holistically.
• Work cross-functionally within CSU and other Microsoft teams with urgency.
• Identify and document consumption best practices and customer references for growth.
• Meet or exceed Key Performance Indicators and targets.

Skills

Unified Communications

Telephony

Customer Support

Customer Success

Technical Discipline

Tools

Microsoft Teams

Phone System

Direct Routing

Meeting Rooms Devices

Job description

Microsoft in Dubai is seeking a dedicated Customer Success Manager to drive the architecture, enablement, and usage of Microsoft Modern Communications workloads including Phone System, Voice, Teams, and Devices. You will partner with account teams to win large-scale deployments and accelerate time to usage.

The role requires deep experience in Unified Communications and a proven ability to map business processes to product capabilities, while guiding customers through migration paths and