Customer Success Manager

Sitecore; Dubai; On-site; AED 260,000 - 380,000; Full time

Job summary

Sitecore is seeking a Customer Success Manager for the MEA region to lead customer engagements and drive onboarding, product adoption and value realization through Sitecore360. You will work with solution architects, consultants and project managers to tailor engagements that maximize value for customers.

You will collaborate with delivery teams and internal stakeholders to ensure best practices are applied throughout the customer journey, guiding success and satisfaction for Sitecore’s Digital

Qualifications

• Strong and effective written and oral communication skills (native Arabic & proficient in English).
• Proven experience in Professional Services SaaS projects or digital transformation.
• Proven experience in digital marketing / SEO and content strategy/business analysis.
• First-hand experience of SaaS delivery using agile methodologies.
• Customer-focused and able to engage both technical and business stakeholders.
• Sitecore or other CMS / Experience Management software knowledge.
• Ability to travel 20% or less.

Responsibilities

• Act as trusted advisor for Sitecore solutions.
• Deliver onboarding for new customers and partners to drive efficient adoption of Sitecore platforms.
• Identify and understand the business problems, challenges and opportunities of the client.
• Identify and address risks and adoption challenges.
• Bring proven SaaS delivery experience either as a project manager or consultant.
• Build strong customer relationships and align business objectives with solutions that generate value.
• Represent Sitecore externally (user groups, speaking engagements, etc.).
• Serve as a bridge between internal technical, strategic, product and presales teams.

Skills

SaaS delivery

Project management

Digital marketing

Stakeholder engagement

Tools

CMS / Experience Management

Job description

About Us

At Sitecore our mission is to simplify how brands reach engage and serve people by delivering intelligent personalised digital experiences that connect the world. We empower the worlds most iconic brands to build lifelong relationships with their customersseamlessly smartly and at scale.
As the leading provider of agentic digital experience software Sitecore brings together content commerce and data into one composable platform that enables brands to deliver millions of meaningful adaptive experiences every day. Trusted by global leaders such as American Express Porsche Starbucks and LOréal Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our peoplea diverse passionate and collaborative global team spanning over 25 countries. We believe that every experience matters and that belief starts with how we work together.Our valuesguide how we lead innovate and connect. They are the behaviours that bring our mission and vision to life every day in every interaction.
As we continue to evolve we are actively cultivating AI skills across our teams to unlock new levels of creativity efficiency and insight. From engineering to customer experience AI capabilities are becoming integral to how we design build and deliver the next generation of digital experiences.
Learn more at.

About the Role

We are looking for a tech-savvy individual with a passion for martech and a drive to deliver success for Sitecore customers. You will be part of our Customer Value Realisation team and working alongside solution architects consultants and project managers as part of the Services team in the MEA region. As Customer Success Manager (CSM) you will lead customer engagements for the Customer Value Realization team and drive successful customer outcomes through onboarding product adoption and value realization through Sitecore360. You will be challenged to tailor each engagement ensuring customers get the most value from Sitecores Digital Experience solutions. You will work closely with customers delivery teams and internal stakeholders to provide the right guidance and ensure best practices are applied throughout the customer journey.

What Youll Do

• Act as a trusted advisor for Sitecores Agentic solutions
• Deliver structured onboarding for new customers and partners to drive efficient adoption of Sitecore platforms
• Identify and understand the business problems challenges and opportunities of the client
• Identify and address risks and adoption challenges
• Bring proven SaaS delivery experience either as a project manager or consultant
• Bring communication skills that inspire project confidence and strong knowledge of the space
• Build strong customer relationships and align business objectives with solutions that generate value
• Bring high-level energy and persistence in the face of stakeholder pushback or ambiguity
• Communicate confidently across all levels of a customers organisation from end-users to team leads and C-suite executives
• Represent Sitecore externally (user groups speaking on stage etc.)
• Serve as a bridge between internal technical strategic product and presales teams keeping everyone focused on customer value
• Play a key role in account retention growth and customer satisfaction

What You Need to Succeed

• Strong and effective written and oral communication skills (native Arabic & proficient in English); demonstrated desire to improve on presentation skills continually.
• Proven experience in Professional Services SaaS projects or digital transformation.
• Proven experience in digital marketing / SEO and content strategy/business analysis.
• First-hand experience of SaaS delivery using agile methodologies
• Customer-focused and able to engage both technical and business stakeholders
• Sitecore or other CMS / Experience Management software knowledge
• Ability to travel 20% or less

Additional Skills That Could Set You Apart

• Excellent presentation skills
• Understanding of martech ecosystems and how to integrate digital experience platforms within them
• Comfortable explaining concepts to technical and non-technical audiences
• Willingness to grow technically and as a presenter

Why Sitecore

At Sitecore we offer a vibrant work culture a collaborative environment and the opportunity to work on products that shape digital experiences to fostering growth innovation anda commitmentto our employees professional and personal development. Be part of a visionary innovation-driven team shaping the next era of AI-powered content management in a leading composable DXP.Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race color ancestry religion gender national origin sexual orientation age citizenship marital status disability veteran status or any other local legally protected characteristic.

Required Experience

Manager